Homeless Program Patient Services Representative

General Information

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Work Location: Venice, CA, USA Onsite or Remote Fully On-Site Work Schedule Monday - Friday, 8:00am - 5:00pm Posted Date 09/21/2023 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration INDEFINITE Job # 8783

Primary Duties and Responsibilities

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Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

Make a difference in the community as a Homeless Program Patient Services Representative. In this role you will help the low-income and homeless patients of our community based, primary health care clinics.  The role will:

• Perform a full range of patient intake, program eligibility, and care coordination duties.
• Provide exceptional customer service and practice de-escalation techniques to reduce the risk of harm to patients and staff. 
• Maintain logs for returned checks, denied credit card payments and contact patients to collect money.   
• Provide prompt and courteous assistance at time of check-in.  
• Verify financial and geographic eligibility, and schedule patients according to their assigned provider.  
• Verify and update patient demographics in our NextGen system.  
• Travel between our clinic sites as needed.
• Perform other duties as assigned by supervisor.

Salary Range: $30.36 - $43.49 Hourly

Job Qualifications

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Required:

• MS Office programs, including MS Word, Excel, and Outlook.
• Ability to travel between clinic sites.
• Good communication skills and the ability to embrace diversity.
• Ability to effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.

Preferred:

• 3-5 years of experience in a healthcare or medical setting
• Bilingual English/Spanish language skills
• Ability to accurately and efficiently use our HER system, and ability to use data for decision making