Customer Relationship Lead (14 month contract)

Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.
 
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life
As Customer Relationship Lead – QLD, you’ll spend your days building trusted relationships with key practitioner customers across Queensland, including high-value and strategic accounts.
You’ll meet with customers to understand their needs, help resolve issues, share insights, and identify opportunities to increase their use of PEXA products and services. You’ll act as a key connection point between customers and internal teams, including Product, Customer Operations, Marketing and Corporate Affairs, making sure customer feedback is heard and acted on.
You may be facilitating conversations with the QLD Practitioner Advisory Council, supporting industry events, helping customers work through transaction blockers, or partnering with internal teams on product pilots, workshops and new releases.
This role is ideal for someone who enjoys building meaningful relationships, solving problems, influencing outcomes and representing PEXA with professionalism, care and confidence.                    
About the role 
This role exists to strengthen, support and grow PEXA’s relationships with practitioner customers across Queensland. You’ll play an important role in customer retention, satisfaction, product utilisation and customer advocacy.
Key capabilities for success:
Relationship management and stakeholder engagement, particularly with strategic or high-value customers
Customer problem-solving, including the ability to work through issues, queries and blockers to resolution
Influencing, negotiation and communication skills, with the confidence to engage a broad range of customers and stakeholders
Commercial and growth mindset, including identifying customer needs, promoting solutions and converting leads
Property law, conveyancing, PEXA settlement and lodgement, FinTech or PropTech experience, which would be highly regarded
What success looks like (6–12 months):
Building trusted relationships across the Queensland practitioner customer portfolio
Supporting stronger customer engagement, loyalty and satisfaction
Increasing customer utilisation of PEXA products and services
Resolving customer issues in a timely and thoughtful way
Acting as a strong feedback channel between customers and internal PEXA teams
Contributing to industry events, customer forums and stakeholder partnerships