STUDENT-Conduct Office Assistant - A

Job Title: Student Conduct Office Assistant

Department: Office of Student Conduct and Community Standards

Supervisor: Student Conduct Specialist, Jack Bjorkander, jbjorkander@ithaca.edu

 

Position Description

The Office Assistant for the Student Conduct and Community Standards office is responsible for the day-to-day running of the front desk for the office. Responsibilities include customer service: answering and directing all phone calls, greeting, and assisting all those who visit the office – student, staff, faculty, parents, and community members. SCCS student staff will advance their skills in customer service, connecting students with campus and community resources, and time management/organization skills. 

 

Responsibilities:

 

Administrative Responsibilities:

• Manage the front desk by answering the phone and assisting students
• Complete administrative tasks (i.e. creating posters, organizing paperwork, completing projects) for the office of student conduct
• May support the Residential Life Central Office with their administrative tasks
• Assist with the management of the Office of Student Conduct social media presence
• Act as a consultant for the conduct system including the conduct process, the handbook, campus policies, and sanctions
• Other duties as assigned

 

Community Engagement and Educational Responsibilities:

• Provide educational and informational programming for the Ithaca College Community (i.e. health and safety inspection program)
• Represent the Office of Student Conduct in various meetings and survey the campus population to gather feedback about the conduct system
• Be a positive, active, and engaged role model for the Ithaca community and the overall Office of Student Conduct Team

 

Student Conduct Board Responsibilities: 

• Serve on the Student Conduct Board along with designated faculty members to review and adjudicate high level conduct matters and decide upon sanctioning, when appropriate
• Participate in Conduct Board training
• Engage in ongoing professional development trainings and meetings throughout the academic year
• Keep information presented in the hearing process confidential
• Model good judgment and behavior outside of Student Conduct Board meetings
• Respond to Student Conduct Board related e-mails and prepare for and attend assigned hearings

 

Staff and Training Responsibilities

• Be an active participant in Student Conduct Boards. Board hearings are scheduled based upon the schedules of all students and staff involved. Students will be emailed about your availability prior to working on a Student Conduct Board
• In addition to Student Conduct Boards, OAs will participate in 1:1 meetings with their supervisor, occasional staff meetings, trainings, and professional development sessions
• Other duties as assigned

Qualifications/Considerations:

• Students interested in applying must be dependable and reliable
• have good written and verbal communication skills
• The applicant must also be in good conduct standing with the college
• Maintain satisfactory academic progress
• You need to be able to work autonomously and with confidential information 
• Previous office and customer service experience is desired but not required
• Exercise good judgment, demonstrate compassion, and be fair-minded 

 

Compensation

• $15.50/hr

Ithaca College’s student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

It is advised that applicants apply attaching both a resu