Director, Employee Onboarding Experience Owner

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Employee Onboarding Experience Owner

Position Description: Director, Learning & Development, Employee Success
At Mastercard, our employees are our great asset. We therefore want to do all that we can to set up our employees for success from the moment they join Mastercard and through to all of their career transitions while they are here.
The Director of Employee Success will be instrumental in defining and shaping the end-to-end employee experience for onboarding and integration and equipping our employees for career transitions.
The ideal candidate will have a strong track record of designing and implementing large-scale employee-centric experiences. This person must be innovative and always seeking how to push the boundaries of adult learning & development. However, they must also have a relentless focus on practical application that is grounded in the realities of what our employees face day-to-day and the impacts they need to drive for the company. To this end, they will raise the bar for what it means to be learner-centric and have a strong focus on where our learners want to go in their career and their ‘jobs to be done.’
 Responsibilities:
• Design, implement and manage the end-to-end employee pre-boarding, onboarding, orientation, and integration experience, from the time of offer acceptance to first 6 months in role, in partnership with Talent Acquisition, the Global Business Service Center, HR Technology, Employee Digital Experience, Tech Connect, Security, Real Estate, and other internal partners
• Create, and implement a scalable skill accelerator program that enables the re-skilling and up-skilling of Mastercard employees for the purpose of expanding career path possibilities, and leveraging Unlocked, our internal Talent Marketplace
• Define key career transition journeys and develop learning experiences to equip employees to navigate through those transitions

• Take a multi-year, programmatic approach to creating employee development programs, and work with partners across the business to streamline touchpoints and processes that impact employee experience within the team’s remit
• Define and track the key performance indicators that tie success of the onboarding, I and integration and transition to business outcomes
• Work with vendors and inhouse team to design and deliver compelling and relevant learning experiences (with ability to facilitate where needed)
• Bring in external best and next practices to inform and shape Mastercard’s approaches to employee onboarding and integration and career transitions
• Work with Insights team to implement effective data gathering, analysis, and evaluation programming
• Lead with an inclusive and innovative mindset to bring to life the Mastercard Way for our leaders and managers


Skills and Qualifications:
• You’re a tech-savvy design thinker with an understanding of experience design, an eye for driving and creating visually stunning and engaging experiences/content, and a track record for creating the new and the different.
• You view everything through the eyes of your customer, the employee and continually look at the market and competition to identify new and creative ways to engage
• Learning, development, and/or talent management experience in a leadership role – tech/digital industry experience advantageous
• Advanced consulting experience with the ability to translate business needs and priorities into deliverable learning objectives and successful employee programs
• Advanced experience designing and implementing learning experiences, programs, platforms and tools.
• Advanced program and change management skills required to implement/execute multiple high-priority, high-visibility projects on time and within budget.
• Advanced proficiency in storytelling and communicating/presenting/facilitating to internal/external groups with varying audience sizes and leadership le