Supervisor - Account Management

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Overview

Account Management is looking for a dynamic supervisor to lead a team of both Client Administrators and Account Executives. The goal will be to help develop the individual members of the team and their understanding of both fleet and how their accounts leverage Holman for greater business success. The supervisor will also work with the Account Executives on strategic initiatives that support the growth and retention of the team’s portfolio of accounts.

Principal Purpose of Position: 

• Supports the personal and career development of all assigned employees
• Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews
• Interact with sales force to ensure that client service levels and expectations are maintained exceeded
• Support the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutions
• Maintain awareness to Holman’s position in the market.  Also must have knowledge of our competition’s strengths and weaknesses as it relates to program offerings and services 
• Support their team members in developing, proposing and implementing strategic initiatives for their clients’
• Searches for opportunities to increase Holman business
• Engages in heavy client interaction and resolves any conflict between clients and various Holman departments
• Recommends process improvements to increase client efficiency
• Supports the development and presentation of customized Business Reviews that outline the client’s expenses, compliance and program utilization
• Develops plans of action to address areas of opportunity based on industry best practices 
• Participates in the recruiting and hiring of new staff members
• Responsible for the initial training of new hires as well as the ongoing development of their assigned team members
• Manages and proctors departmental meetings and training sessions
• Manages the transition of accounts and sensitive client communications
• Promotes client retention by providing exemplary customer service at all times
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree or equivalent business experience

Relevant Work Experience:

• Extensive experience in customer service and a thorough understanding of the fleet management industry and manufacturers vehicles and specifications
• Advanced Microsoft Office skills
• Complete knowledge of Holman systems.
• Experience in building relationships and managing dynamic teams

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k