First Line Sr Risk Manager - Mortgage Originations

At Citizens, we’re more than a bank and as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the First Line Risk Senior Manager, you will represent the first line of defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and controls environment. You will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to the Senior Director/Director of First Line Risk where appropriate. You will work with the Senior Director/Director to adhere to internal governance processes and controls for existing and new risk strategies and provide suggestion for remediation. You will lead change control efforts to ensure impacts are appropriately assessed, documented, and implemented. You will work closely with Compliance officers to ensure that your team is up to date and in compliance with all applicable regulatory requirements. You will play a key role in determining how compliance matters are handled. You will also work with the First Line Risk Manager to initiate investigations into control failures and related issues. Additionally, this role will have some oversight of pilot programs, products, and strategies. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Support the identification, measurement, and mitigation of material risks in the organization.
• Support various business line projects to address specific risk issues, working with business leaders to analyze and quantify risks, assess solutions or mitigation activities, and develop remediation plans.
• Implement and support internal governance processes.
• Provide risk point of view on strategies, driving change where appropriate.
• Synthesize data and reporting; perform analysis and bring valuable business insights through evaluation of data in relation to risk and control management strategies.
• Reviews current policies and procedures to identify process gaps and opportunities for improvement.
• Promote a culture of risk awareness and accountability through training, education, and risk management consultative support.

Required Experience/Qualifications:

• Mortgage experience and knowledge of rules and regulations
• Basic knowledge of business areas processes and/or products and operations; regulatory requirements; process mapping of key business processes and identify risks/requirements and controls associated.
• Proven ability to work in a fast-paced environment with competing priorities
• Excellent communication skills, both written and verbal
• Ability to build relationships across all levels and with the ability to collaborate effectively, take the initiative and work as part of the team
• Proficient use of Microsoft suite of products and Atlassian tools (JIRA/Confluence) strongly recommended. 

Skills:

Agility                                                            Due Diligence

Business Integrity Management                   Industry Insight

Compliance Management                             Influencing Others

Corporate Governance                                 Policy Implementation

Cross-Functional Collaboration                     Regulatory Environment

Customer-Centricity                                       Risk Management Framework

Education:

Bachelor’s degree OR at least 5 years working experience in the financial services industry with a focus on risk management, Compliance and/or Audit

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: M-F 8-5

Hybrid - 3 days in the office, 2 working from home

Pay Transparency:

The salary range for this position is $112,000 - $125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.  

We offer competitive pay, com