Assistant Manager, Design West

Looking to build your career and design your future? You have come to the right place. 

Summary: 

The Design Center Assistant Manager is responsible for helping the Design Center Manager with all operational aspects of running their assigned design center, which includes staff selection, training and development, customer liaison and staff retention. 

Essential Functions: 

• Responsible for operational aspects of the showroom including, but not limited to, monitoring buyer schedules to ensure that the team remains on track with builder volume and agreed upon expectations 

• Responsible for the development and communication of sales metrics, reporting and auditing for both company and the customer 

• Manage agreed upon deadlines and timeframes as defined in company’s scope of services 

• Assist the design team in understanding all design center applications, product inventory, the homebuilder’s system, and reporting, including ensuring that staff understand and are fully versed on the process of finalizing options and properly enrolling all buyer options in the design center studio applications 

• Represent company at customer meetings 

• Provide status reports and required metrics for the team and the customer as needed and defined by the contract 

• Measures goals, manages staffing needs, attends builder meetings 

• Supervises staff, which includes work allocation, training, and problem resolution. Evaluates performance and makes recommendations for personnel actions. Inspires and motivates associates to achieve peak productivity and performance 

• Work collaboratively with sales and account management team on new business modeling and execution 

• Continues to educate design team on product knowledge through monthly meetings, arranged product knowledge opportunities with vendors and internal staff to ensure that industry product knowledge is relevant and meets the needs of the customer and home builder 

• Works with the client and homebuilder to ensure operations and design installations are completed. Addresses field related issues if design center related 

• Track Envision progress with division via monthly reporting submittal 

• Track builder survey scores within division 

• Maintain Design Center tracking tools, i.e., DC Tracker, online scheduling, etc. 

• Work with sales staff to select materials in design centers, maintain product, drops, pricing, sampling, etc. 

• Special support projects for design teams such as; waivers/warranties, checklists, builder computer program training, and IRG computer program training, etc. 

• Work with onsite builder’s sales staff to supply them with company sales materials such as standard sample boards, maps, contacts, etc. 

• Support off site design centers and designers with pricing, grouping, samples, etc. 

• Set up off site builder’s design centers as appropriate; Design Center layout, product selection and ordering, and oversee some construction with assistance from field staff 

• Assist in development of training tools for designers and design center trainees 

• Work with sales support to create builder upgrade flooring programs/builder information sheets/books/showroom samples based on information from sale