Director Training & Devlopment

Company Description

About Ross University School of Medicine

Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.

Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

Job Description

Opportunity at a Glance
The Director of Training & Development is responsible for the overall strategy, design, development, and delivery of training programs, resources, and communications for graduate counselors and enrollment operations support teams at American University of the Caribbean School of Medicine (AUC), Ross University School of Medicine (RUSM), and Ross University School of Veterinary Medicine (RUSVM). This role ensures that training programs align with organizational goals, industry standards, and the specific needs of enrollment teams to drive successful student recruitment. The Director will champion the creation of self-led training materials, curate and manage comprehensive knowledge bases, and oversee the development of effective scripts to empower teams and enhance performance.

Key Responsibilities

• Strategic Leadership: Develop and implement a scalable, data-driven training strategy that aligns with recruitment objectives, incorporates self-led learning options, and leverages adult learning principles.
• Curriculum Design and Content Development: Lead the design of engaging curriculum and development of high-quality content (text, graphical, multimedia) for various training modalities (knowledge bases, job aids, modules, self-paced courses) across medical and veterinary schools.
• Knowledge Base Management: Create, curate, and maintain comprehensive knowledge bases accessible to all team members, ensuring content is accurate, up-to-date, and easily searchable.
• Script Development:  Oversee the development of effective scripts for various communication scenarios (phone calls, emails, presentations) to ensure consistent messaging and successful interactions with prospective students.
• Information Architecture: Ensure intuitive navigation and retrieval of training materials and knowledge base content through clear organization, metadata structures, and integration with AI-supported tools.
• Data-Driven Optimization: Analyze call data, feedback, and performance metrics to continuously refine content, scripts, and training strategies for improved outcomes.
• Team Leadership: Manage a team of training professionals, fostering collaboration and innovation to deliver effective training programs and resources.
• Stakeholder Collaboration: Partner with admissions, faculty, marketing, IT, and quality assurance teams to ensure alignment and maximize the impact of training initiatives.
• External Engagement:  Build relationships with industry experts and organizations to enhance training resources and represent the organization at conferences.
• Budget and Resource Management:  Oversee training budgets and resources to ensure efficient allocation and maximum return on investment.
• Onboarding and Continuous Improvement:  Create a comprehensive onboarding experience for new hires and foster a culture of continuous learning and development, emphasizing self-