Cybersecurity Sr. Technical Project Manager (Client Onboarding)

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Senior Technical Project Manager, Client Onboarding, you’ll join our team to deliver quick time-to-value solutions to top clients. Own client engagement outcomes during the onboarding phase by working in tight partnership with the client and post-sales teams on:

1. Defining and deliver strategic outcomes-based onboarding plans for our top-tier enterprise clients, setting the foundation for long-term success
2. Working cross-functionally internally to identify opportunities and risks, and present recommendations & solutions
3. Speaking prescriptively about best-practice onboarding and intelligence use cases specific to the client’s industry
4. Ensuring comprehensive knowledge transfer and effective handoff between presales, and from onboarding to the expansion team

 What You'll Do as a Senior Technical Project Manager, Client Onboarding:

• Manage top premium accounts (strategic and enterprise)  
• Use your resources to find solutions to complex technical issues during onboarding and outline clear next steps 
• Become a trustworthy expert partner who consults customers on onboarding and implementation best practices, their path to successful outcomes, and recommendations
• As a strong communicator, you'll convey clear, concise, and professional written and verbal communications; able to switch writing and language to different personas and motivations.
• As a project management expert, you'll manage multiple projects in a dynamic, fast-paced environment, including creating specific onboarding plans, defining objectives, sharing weekly project updates, and delivering within the desired time frames. 
• Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding(over 70%)
• Lead on developing, shaping, and enhancing premium services client onboarding such as enhancing kick-off and review slides and the overall client experience  

What you’ll bring to the Senior Technical Project Manager, Client Onboarding role:

• BS degree or 4 years of relevant work experience required
• Knowledge of basic API/integration troubleshooting steps
• Certifications (strongly recommended) include: Security+ (Strongly recommended), PMP, Certified Scrum Master 
• Within first 4 months, get certified in all Recorded Future certifications
• Demonstrated understanding of Project Management processes, strategies and methods
• Master client workflow discovery across all types of client team functions
• Ability to conduct advanced product workshops
• Superb communication skills with an ability to convey complex concepts to all levels of personnel 
• Proficiency with Recorded Future’s top 5 integrations (Splunk, Qradar, Azure Sentinel, Cortex XSOAR, Phantom)
• Ability to search and extract alerts, indicators, and risk lists across the Connect API endpoint (link to the documentation here)

Requirements:

• US-based, and ability to work from our Arlington, VA or Somerville, MA office

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
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The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future