Sales Operations Analyst

GCI's Sales Operations Analyst will streamline retail sales processes and support the retail sales team with data-driven insights that enhance overall team performance and long-term success. Assist in designing, planning, implementing, and improving all aspects of retail sales operations and enablement projects with a strong focus on sales automation, customer relationship management (CRM) systems, and other sales platforms. Responsible for the implementation strategy and administration of the company’s various retail sales technology solutions including sales automation, digital asset management, campaign management, and knowledge management platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment.

Operational Oversight

• Support the operational needs of the retail sales team, including tracking inventory and resources such as marketing materials and devices.
• Partner with leadership to identify and execute key strategic projects.
• Collaborate cross-functionally to achieve top strategic initiatives, including transitioning to agile planning. 
• Engage in internal workshops and external research to identify and explore innovative opportunities.
• Assist in the development of resources such as content, tools, knowledge, and information to effectively sell products and services to customers.
• Ensure compliance with internal and external policies and regulations, maintaining a high standard of operational integrity.
• Monitor and audit sales team compliance and quality addressing any issues or risks that arise.

Sales Automation Platform Management

• Assist with the management and optimization of retail sales automation platforms, ensuring alignment with business goals and supporting effective and efficient sales execution.
• Analyze data and metrics from sales activities and translate that information to more streamlined and effective processes and databases for the team to use. 
• Align technology with business goals, stay updated on trends, and ensure technology supports a cohesive customer experience across all channels.
• Maintain and update sales data in customer relationship management (CRM) systems and related tools.
• Develop, maintain, and distribute reports and dashboards on sales performance, key performance indicators (KPIs), and trends. 
• Conduct data analysis, identify areas for improvement and growth opportunities, and provide actionable insights to support strategic decision-making to leadership.

Process Improvement and Documentation

• Streamline retail sales processes by analyzing effectiveness, identifying inefficiencies, and recommending improvements that align with business goals, customer needs, and optimize productivity. 
• Document workflows, assist in creating training and onboarding resources, and implement automation tools to enhance efficiency. 
• Evaluate and refine processes to support scalable and effective sales operations.

Sales Support and Enablement

• Provide the resources and support needed to enable the retail sales team to perform at a high level.
• Collaborate with leadership to understand team needs and priorities, sales strategies, and initiatives ensuring alignment on objectives. 
• Develop and deliver training materials, including scripts, playbooks, and best practices that help improve productivity, customer relationship management, and communication skills, ensuring high team performance and alignment with company goals.
• Manage sales tools to ensure proper access and utilization. 

Special Projects and Initiatives

• Support ad hoc projects, such as sales campaigns, new product launches, and team events. 
• Assist with operational tasks for high-priority initiatives, contributing to the success of organizational objectives.
• Collaborate with other departments as needed, such as marketing, finance, and product, to ensure alignment.
  • Ability to self-manage workloads against multiple competing priorities and deadlines.
  • Ability to independently handle complex assignments.
  • Ability to build strong relationships with stakeholders and sales team members to improve team performance and achieve sales targets.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise