Job Description​

Do you have a passion for healthcare and a heart of service? Look no further than Saint Luke's!

The Lab Client Services Representative will work in the inbound call center. In this role, they will be the primary point of contact for our patients and clients.

• Full-time. Hours for this position are Monday - Friday 8:00 am - 4:30 pm

• Schedule appointments for all SL outpatient lab locations (Patient Service Centers)

• Addresses and documents client and patient inquiries via phone, email, and chat

• Follows department protocols for add on testing

• Works a queue to resolve specimen issues (this may include problem solving, notifying the client, calling patients for recollection, transcribing orders, etc.)

• Fax lab results

• Order couriers for specimen pick ups

• Uploads patient documents to hospital chart

• Escalates unresolved concerns to the SLRL Customer Accounts Manager

• Other duties as assigned

Why Saint Luke’s?

• We believe in work/life balance
• We are dedicated to innovation and always looking for ways to improve
• We believe in creating a collaborative environment where all voices are heard
• We are here for you and will support you in achieving your goals

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.