Support Associate

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
 

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-ML7 #LI-Onsite

Job Description

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, we would love to hear from you!

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 8000+ people in 25 countries and over 500+ cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the  industry leader with the amazing teams we have built globally.

To be successful in this role you will need to be independent, customer-oriented and have excellent interpersonal and relationship-building skills to best support our Customers, Restaurants and Courier Partners.

We are looking for people who take ownership beyond the obvious! 

Excellent communicator: You will fluidly and fluently communicate with our Courier Partners, Customers, and Merchants and adjust your tone to your audience, in spoken and written Danish and English. 

Customer obsessed: At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time. It’s more than just simply fixing problems.

Team oriented: You will be working with a diverse team of fellow Support Associates, where you all will take part in providing our customers with a top level service!

Personal touch: We’re not afraid to turn up the playfulness in our interactions, so creativity is a must when communicating with our customers! As a Support Associate you will be helping to provide the best customer support for Wolt in Denmark!

What you'll be doing

• Providing class A service via chat and phone, to our daily customer, venue and courier support, in all hours. 

Qualifications

• You preferably have experience in customer support or customer service. Either face-to-face, or in online communication.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which to prioritize.
• You are tech savvy and a quick learner.
• You love working in a team and are willing to work hard to help you teammates.
• You have a can-do attitude and ready to roll up your sleeves and get to work in a fast-paced environment.
• You are able to work from our office in Copenhagen, as we don't offer hybrid work.
• Fluent in Danish & English.

Additional Information

So if you are excited about