Resident District Manager

Salary:  150,000-165,000

Other Forms of Compensation:  

Pay Grade: 16 

 

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Resident District Manager is an experienced, strategic leader with proven management experience. You will participate on a team and provide overall planning, direction, evaluation and control to assigned operations in order to achieve business and financial goals. This role will manage a large multi-unit corporate dining account.  You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation.  You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission to feed the campus community. 

 

POSITION OBJECTIVES: 

 

In the performance of their respective tasks and duties all employees are expected to conform to the following:  

Manages a large account within a region to ensure guest and client satisfaction 

Establishes and maintains effective customer/client and internal rapport 

Ensures compliance with government and agency standards 

Ensures profitability of the account 

Promotes talent development 

Participates in client negotiations 

Major Duties

MAJOR DUTIES/FUNCTIONS/TASKS:  

 

Customer Relations 

Maintains and supports client satisfaction at a level that ensures account retention. 

Administers require client/customer surveys (and other feedback instruments) and responds in a timely and effective manner. 

Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients. 

Promotes client awareness of program alternatives and the availability of corporate resources. 

Monitors and ensures compliance with the provisions of client contracts and KPI’s. 

Assist in customizing programs to meet each locations unique needs as required. 

Monitors client communications effectiveness. 

People Management 

Responsible for productivity and staffing that is appropriate to the account. 

Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels. 

Responsible for determining and maintaining staffing baseline levels. 

Responsible for selection of management personnel, as required. 

Encourages employee creativity and innovation. 

Provides recognition for employee when programs are implemented with success. 

Responsible for compliance with all human resource policies and procedures by all employees within the account. 

In conjunction with human resources the RDM develops the training plan for management employees and ensures its successful implementation. 

Responsible for preparation and implementation of specific development and training specific plans for district and key minority/high potential management personnel. 

Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan. 

Coaches and counsels managers as needed; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth. 

Development and Retention: Maintain a positive employee relations environment with a strong focus on employee development and retention strategies. 

Maintains weekly ops meetings with Core team and weekly 1:1 with respective Core team members. 

Safety Culture and Team Safety: Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near-misses, and incidents. 
 

Operations

Maintains an awareness of the competition and market conditions internal and external to the accounts and districts. 

Evaluate and justify supplies, equipment and purchases as needed. 

Plan, organ