Lead Director, Business Ops & Strategy

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

As a key member of the Digital, Data, Analytics and Technology (“DDAT”) team, this role will join a dynamic organization committed to the acceleration of business growth, enhancement of the customer experiences, and enablement of operational efficiencies by powering CVS Health to be a ‘digital first, technology forward and data driven’ company.

The Lead Director, Business Ops & Strategy will support the Vice President of Client & Member Experience in the development, maintenance, and rationalization of the Pharmacy Services (PS) Strategic Roadmap. This roadmap will significantly impact company strategy enabling PS to be competitive in the marketplace and effectively serve its customers. The role will assist with Executive leadership updates and collaboration across the Enterprise to optimize and align strategic business objectives. The role will act independently to address issues, guide direction, and provide analysis for organizational initiatives. Further, the role will work collaboratively with Portfolio Management, Enterprise Delivery, Enterprise Strategy, and our Business Leaders to effectively drive strategy and communications.

Primary Job Duties & Responsibilities:

• Work directly with the DDAT and Business Leadership Teams to evaluate and elaborate organizational strategy

• Plan and manage the work associated with maintenance and communication of the strategy roadmap

• Drive the Strategic Roadmap with high attention to detail and the ability to juggle competing priorities

• Partner with the business, technology, and finance resources to ensure investments align to the strategic roadmap

• Partner with internal strategy to assess our capabilities against competitors and identify gaps

• Collaborate with Business team to effectively communicate the strategic roadmap with internal stakeholders

• Challenge partners to think differently regarding critical investments and alignment to goals and priorities

• Act as a thought partner and model creative storytelling to communicate strategy across enterprise

• Ensure high quality and consistent storytelling across artifacts

• Produce high quality, consistent work within established timelines

Required Qualifications

• 10+ years of overall work experience with a concentration in consulting and strategic background

• 8+ years' experience with PowerPoint, Excel, and other productivity software

• 5+ years' experience building executive level deliverables (e.g., story-lining a presentation)

• 5+ years' experience with financial / fiscal management including budgeting & ROI calculations

• 5+ years' experience working thru ambiguity, influence and drive buy-in for strategic direction with leadership

Essential Skills & Experience:

• Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner

• Customer centric, creative, and strategic; prior customer facing experience is preferred

• Project management experience required

• Must be able to navigate complex, multi-stakeholder client environment

• Highly communicative collaborator with experience working in fast-paced, multi-functional team environments

• Experience managing change and in developing and maintaining excellent relations with executives, customers, operations, and staff at all levels

• Ability to work independently and efficiently with minimal supervision, with proven analytical and critical thinking skills

• High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities

• Approaches challenges with a sense of urgency, ability to work well under pressure and take direction

• Experience in scoping, discovery, and deployment of Operations solutions. 

• Experience in continuous planning and action to support platform performance, scalability, and complexity. 

• Proven