SVP / Senior Manager: Internal Control & Agency Relationship Manager

Public Sector Lockbox (PSLB) is a 24/7 operation that provides a variety of lockbox services to the U.S. Government to assist in managing their receivables and important documents. The operational functions of this business include standard lockbox functions such as mailroom, mail extraction, digitization, data entry, and dispatch.  

The PSLB Controls/Agency Relationship Manager is a senior management-level position responsible for accomplishing results through the management of two critical teams consisting of 8 professionals in the PSLB business:  the In-Business-Controls Officers and Relationship Management and ownership of all PSLB Non-Employee Staffing initiatives including Treasury Folder Team. These teams have members in all three PSLB sites (Buffalo, NY; Irving, TX; Newark, DE).  

This senior manager position is 100% on-site and can be located in either the Delaware or Texas locations. 

A successful candidate must be able to work holidays and weekends as needed and successfully complete a background and Treasury File process.  

Responsibilities:

• Highly visible position needing a comprehensive and standardized management of the essential business requirements for all three NAM PSLB sites for the Risk and Controls responsibilities and Non-Employee Agency Relationship Management.

  Risk and Controls: Ownership and management of all PSLB Risk and Control initiatives and requirements to include: 

  • Frequent and regular monitoring and reporting of operational processes providing evidence of adherence to PSLB’s stringent client and Citi requirements 

  • Oversee the weekly/monthly Management Control Assessments (MCA) 

  • Conduct monthly compliance meetings with the PSLB management team, reviewing MCA top issues/concerns

  • Coordinate and take ownership of extensive preparation, operational readiness, and execution of all audits, to include internal, external, and client audits 

  • Conduct regular operational internal audits to identify potential weaknesses and non-compliance situations

  • Develop metrics for control issues and action non-compliance situations, working with Operations to create realistic project plans to overcome them. 

  • Own and manage the PSLB Contingency Plans, Records Inventories, and other Citi-required Risk and Control initiatives 

  • Serve as a Controls Subject Matter Expert for PSLB Operations and Security teams for both Citi and client policies/requirements 

  • Partner with PSLB Risk Officer to collaboratively execute Citi’s Risk and Controls tasks within required timeframes 

  • Develop a solid understanding of the end-to-end operations and cover for Senior Operations Manager's as needed

  Non-Employee Staffing: Relationship Management and ownership of all PSLB Non-Employee Staffing initiatives to include:  ​

  • Vendor Relationship Manager and Business Activity Owner (BAO) of non-employee agencies, meeting all Citi-required vendor responsibilities 

  • Perform regular market analyses to keep current on the market indicators such as pay, talent, quality, retention, etc

  • Continuously evaluate the effectiveness of our staffing model