Local Operations Manager

About the Company
We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. This job serves the Falmouth, MA market and properties in the Cape Cod area.

Compensation

• $55000 - $62000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Oversee operations in assigned location managing a specific portfolio of properties
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for 
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance,  and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis 
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Partner and assist your Business Development Representative when new units join the portfolio
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team 
• Provide cross-coverage for your manager and Co-LOM(s) when necessary
• Conduct regular inspections prior to guest and owner arrivals
• Occasional need to perform housekeeping and maintenance duties

Skills + Qualifications

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment 
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable 
• Strong attention to detail
• Prior housekeeping experience a plus 
• Adhere to all company policies and procedures 

Workplace Environment + Physical Requirements

• Availability to work Sunday through Saturday, early mornings and evenings as needed. 
• Traveling between worksites is frequent and this person will need their own reliable transportation. 
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist 
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds 
• Bend, stoop, squat, kneel, and twist 

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our 

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  Vacasa

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