Director / Team Lead, Integrated Medicine Sales Business Operations

ROLE SUMMARY 

The Director, IM Sales Business Operations is the single operational lead for the Integrated Medicine (IM) field organization within the PC United structure. This role provides end-to-end ownership of the operational infrastructure that enables both the East VP and West VP to execute national strategy consistently and efficiently across their respective geographies. 

The selected candidate leads a consolidated team of Operations Managers, each with SME accountability across a defined functional area – ensuring that field operations, incentive compensation, meetings planning, field force administration, and compliance processes are delivered as one unified function, not duplicated regionally. This role reports to the Primary Care Director of Strategy & Business Operations and works in close partnership with both IM VPs as the day-to-day operational backbone of the IM organization. 

This is an execution-focused leadership role. The Director ensures that operationally complex, high-impact programs are delivered on time, on budget, and in compliance – providing both VPs with the operational reliability needed to lead their regions without managing functional detail themselves. 

ROLE RESPONSIBILITIES 

1. Operations Team Leadership 

Lead and manage the consolidated IM Operations team, serving both East and West VPs through a single, integrated structure: 

• Directly manage a team of Senior Operations Managers, each with designated SME ownership per functional area (e.g., Incentive Compensation, Starter Operations, Speaker Operations, Meetings, Field Administration) 

• Each Operations Manager maintains a working relationship with RBDs in both regions to ensure field-level operational continuity 

• Set clear accountabilities, performance expectations, and development goals for each team member 

• Ensure the team operates as a shared service model – no duplication of operational functions by region 

• Provide day-to-day coaching, workload management, and prioritization guidance to direct reports 

2. Incentive Compensation (IC) Administration 

Own the end-to-end IC operational process for the IM field organization: 

• Manage IC plan build, administration, and execution in partnership with CFCD and Finance, ensuring plans are operationalized consistently across both geographies 

• Coordinate the semiannual IC review process with CFCD ahead of performance review periods, translating leadership decisions into accurate field-facing plan mechanics 

• Ensure IC reporting and payout processes are accurate, timely, and compliant 

• Serve as the primary operational point of contact for field IC queries, exception handling, and dispute resolution 

• Manage Award Trip planning, eligibility tracking, and execution logistics on a national basis 

3. Field Force Operations & Administration