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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL - Senior Facilities Manager

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead an integrated facilities management team at our clients bay area corporate campus.

Location: Redwood City, CA 94065
Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM (slightly flexible)

What this job involves:

The Senior Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all line of business and third-party relationships with the assigned buildings. The position may also manage a team including Facility Management support staff and matrix management of Building Engineers, as assigned.

What your day-to-day will look like:

• Relationship & Compliance Management: Manage performance of assigned staff and maintain interface with third-party owners, ensuring total contract compliance, accurate reporting, and resolution of critical tenant relations issues. Cultivate trusted working relationships with client representatives and service providers, communicate and escalate appropriately, and partner with clients to implement best practices and cost-saving initiatives. Ensure compliance with portfolio-wide initiatives and all local, state, and federal laws governing facilities operations, including familiarity with managing critical facilities and data centers.
• Operations Leadership: Lead and manage all contracted hard and soft service suppliers, ensuring consistent delivery per agreement terms. Oversee receiving and dispatching of work requests to vendors and third parties, manage Facilities Coordinators, coordinate scheduling of maintenance activities, and track work order completion with vendor follow-up and invoice review. Support facility inspections, sustainability goal implementation, and vendor performance management in partnership with sourcing teams while ensuring all practices follow company MSA requirements and client standards.
• Process & Performance Management: Manage and exercise functional responsibility for Facility Management services within assigned facilities and geography. Prepare, submit, and manage facility budgets aligned with client goals, track variances, and ensure recovery processes. Monitor workflow to assure timely completion within established SLAs and KPIs, review dashboards daily, and meet or exceed customer satisfaction ratings. Support CEM and engineering teams for scheduled PM completion and compliance, and assist with collection of management fees from third-party tenants as needed.
• Strategic Execution & Continuous Improvement: Apply a programmatic approach to routine tasks, small projects, and service requests to increase customer satisfaction. Lead JLL operations team with tactical planning, goal-setting, and execution while recommending, planning, and executing continuous service quality improvements. Coordinate and support meetings with service providers and stakeholders, manage direct reports to achieve KPIs, and conduct root cause analysis for vendor failures and client RCAs.
• People Development: Responsible for overall team management, staff development, succession planning, and growth initiatives. Participate in compensation planning processes and build actionable, measurable career development plans for every direct report, maintaining consistent progress conversations to support professional advancement.

Required Qualifications:

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
• Minimum 5 years of recent (within the past 7 years) experience in facilities management
• Strong leadership and relationship building skills
• Strong interpersonal skills and problem-solving ability
• Excellent verbal/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices