Manager of Scheduling Services

Division: Operations

Closing Date: Until Filled

Location:  4305 East 21st Ave., Tampa, FL 33605

Salary Range: $76,542.57 – $89,772.15

 

POSITION PURPOSE:

 

This position oversees and supervises a staff of one professional and coordinates activities with other HART departments. This position must have the ability to organize and execute a variety of tasks, and engage in detailed project planning/implementation. The Manager of Scheduling Services serves as a team leader, planner, and specialist for fixed-route bus and streetcar services to modify, evaluate, prepare, improve, coordinate and manage processes in developing a minimum of 3 general transportation bids for bus and streetcar services and schedule changes for fixed-route and streetcar operations.

 

ESSENTIAL JOB FUNCTIONS:

• Develops and recommends improvements in public and operator schedules to increase productivity and efficiency of the transit system.
• Manages the development of reports for manpower deployment, vehicle assignment, on-time performance, dispatching, and rostering.
• Manages the activities of the Transportation Scheduler II in the preparation of a minimum of three annual operator bids per fiscal year.
• Projects personnel requirements for Busand Streetcar Divisions and communicates to Human Resources and Training personnel requirements to adequately staff work rosters.
• Responsible to assure compliance of minimum three annual operator schedules/rosters with contract provisions, operating budget and Federal/State regulations.
• Assists Director of Planning and Scheduling to coordinate activities of other departments involved in the preparation of proposed schedule changes.
• Instructs or informs scheduling concepts or service-related items to new and existing personnel.
• Responsible for monitoring route run times and intermediate time points through schedule adherence checks from Planning Aides, Automatic Passenger Counters (APC) and automated vehicle locator (AVL) data to determine service adjustments based on analysis of manpower, vehicle considerations and financial limitations
• Use Trapeze Scheduling/Operations software, OrbCAD/Clever Automatic Vehicle Locator, and Automated Passenger Counter system to manage bus stops, route traces, analyze and build trip running times, trip frequency, bus block schedules, run cutting, and rostering within the confines of DOT and ATU/Authority agreed upon work rules.
• Manages the use of Trapeze FX, Blockbuster, and Ops software for scheduling and rostering of HART’s minimum three annual bids on each mode.
• Manages all issues relating to directional and announcement sheets (input to annunciator system).
• Manages the data exports for Google GFTS transit data used by Google and ITS elements.
• Coordinate vehicle fleet allocation plans with Maintenance and Operations based on service levels.
• Coordinates with Marketing and Communications to develop public notices and update organizational website regarding service changes.
• Act in a planning capacity to analyze transit data for on-time performance, GPS accuracy, and roster efficiency; and to recommend/implement corrective actions.
• Liaison for all departments on AVL playback and reporting for internal or external investigations.
• Manages planning and scheduling related activities regarding special additional services and coordinates with Operations.
• Ensure correct data for exportat into patron available websites, such as Google Trip Planner and Transit App applications.

MARGINAL FUNCTIONS:

• Performs other work-related duties as assigned.

REQUIREMENTS:

 

Education and Experience:

• Bachelor's Degree in a closely related field, or an equivalent combination of education and experience that demonstrates the ability to perform the position duties.
• Five years of experience in service and/or transportation scheduling.
• A minimum of (3) three years of strong leadership, management, and supervisory experience.
• Two (2) additional years of directly related experience beyond the minimum required may substitute for one year of required education.
• A minimum of (2) years of intermediate experience in scheduling, using scheduling software such as Trapeze, HASTUS, or Route Match.
• Usage of Trapeze FX and Blockbuster software, required.

Machines, Tools, and Equipment Used:

• Ability to operate small office equipment,