Research Service Lead Quality Labs

The Opportunity:

The Team Leader for Research Services Quality Labs (AST & Cell Bank Support) is responsible for the day-to-day operational management and leading the associates of the Research Services Quality Labs team at an Avantor Services customer site. The team directly and indirectly support researchers in various functions and departments at AstraZeneca Gothenburg. With the aim to deliver sustainable, integrated laboratory services the Team Leader is driving service excellence through engaged and enabled team members. Reporting to the Avantor Services Research Services Quality Labs Service Manager, the role will be responsible for the quality and performance of Research Services Quality Labs Team within the labs and their development in accordance with customer requirements and legislation utilizing LEAN principles. Together with the team and colleagues the Team Leader will work with a wide range of contacts including customers, suppliers, logistics and commercial colleagues, maintaining a consistently high level of customer focus to achieve our strategic objectives. The role is multifaceted, and both based on and off lab and must be performed in a safe, regular and work environmentally correct manner.

Come join our company as a Research Services Lead for Quality Labs in Mölndal!

Focuses on people-centered leadership, performance, and lab innovation.

Responsibilities:

• Lead and manage a team of Avantor Services on-site associates, helping them perform at their best, through motivating and developing them to achieve high performance and developing succession plans.

• Assisting the Research Services Quality Labs Manager in planning the aims, objectives and priorities of their work area (and communicating this to the team and to colleagues as appropriate).

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning; enforcing policies/procedures.

• Delivering ‘value’ for the client by constantly developing the performed services through innovation.

• Establishing and maintaining risk and quality, ensuring performance and compliance targets are met.

• Actively partner with other outsourced FM service providers, ensuring a seamless customer experience.

• Ensure that all environmental, health and safety related aspects (and required trainings) are in line with both customer and Avantor expectations.

• Creation, maintenance and updating relevant documentation in support of service delivery, compliance and training.

• Lead and manage minor projects related to specific business area.

• Reports on KPIs, relevant metrics, SLAs in line with contractual agreement.

• Solve problem and maintain an open communication with scientist and managers at AZ.

• Maintain a clean, tidy and organized workspace.

• Follow all health, security, and environment demands that are defined in the work instructions and communicated in various educations.

• Ensure that AZ company policies, guidelines and standards are in compliance.

• Participate in or lead dialogue and meetings with customers.

Accountabilities

• Lead and manage the team consisting of Lab Manager, Operational Lead, In vivo Techs, Cell bank Coordinators/Specialists that is partly responsible for the daily operational work within Research Services Quality Labs

• Ensure associates are fully trained and informed of the work tasks and regarding the lab environment they work within.

• Lead the Research Services Quality Labs team within the labs.

• Actively drive and deliver change into the operation to ensure the support is aligned with the customer needs.

• Proactively identifies and implements efficiency and process improvements.

• Build relationships with key stakeholders and suppliers to provide a collaborative approach with the operational associates in the lab space.

• Meet regularly with relevant internal and external stakeholders to review new opportunities and performance delivery.

• Ensure development of competencies and procedures in order to maintain an updated and smooth business.

QUALIFICATIONS

• A bachelor’s degree in a scientific discipline or equivalent experience.

• Experience working in a laboratory environment with previous proven management and leadership.

• Experience working with SHE policies and procedures.

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