Assistant Health Center Manager - Tier 5 Park Hill

Reports to: Health Center Manager 
Position Salary Range: $29.26 - $ 37.07 per hour
Starting Pay: Although our full pay range is included above, new hires salary range for this position is $29.26 - $ 33.17 per hour.
Hourly, Non-Exempt, Benefits Eligible 

Schedule: Full-Time, ~37.5 hrs/week Schedule may vary; Operating hours Monday - Friday 8am - 6pm; Saturday 8am - 3pm

SUMMARY: Assists the Health Center Manager (HCM) in supervising the daily functions of the health center. Partners with the site manager to make operational decisions for the health center.  Acts as a supervisor to staff when delegated by the HCM and is an advocate for patients.  Supports the operational oversight of the nearby health centers within the Pod. This position is hourly, non-exempt.

QUALIFICATIONS:

• High school diploma or equivalent
• Previous experience with Planned Parenthood as a Health Center Assistant (HCA) or related health care leadership experience required.
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong leadership and supervisory attributes
• Ability to be adaptable and function well in an ever-changing environment
• Strong ability to cultivate and maintain a team culture in line with our In This Together (ITT) Values and Services Standards
• Critical thinker
• Solution-focused/Proactive problem solver
• Ability to work autonomously and as part of a team
• Desire to work with all people, irrespective of background, race, or creed
• Aptitude to learn and maintain strong regulatory compliance
• Desire to identify opportunities and implement or improve processes
• Excellent time management skills
• BLS certification required within 3 months of hire (in house training provided)

ESSENTIAL FUNCTIONS:

• Supports the Health Center Manager and surrounding sites within the Pod with operational oversight and tasks as needed.
• Steps in to assist or manage instances of behavior escalation, suspicious encounters, and reportable abuse.
• Identifies events that require incident reports and completes those reports when indicated.
• Proactively takes initiative to solve problems
• Performs all applicable responsibilities of the HCA within the health center pod. This could include but is not limited to caring for patients by working the front desk, in the lab, billing verification, back office, and opening/closing duties.
• Monitors health center flow through patient-centered care strategies that ensure quality patient care, timely appointments, minimized distractions, efficient processes, and engaged staff.
• Monitors health center metrics by accessing the marketplace dashboard to analyze the health center’s overall performance.
• Support the HCM in Leading the team towards the improvement of the health center performance based on the manager’s insight and direction of the Key Performance Indicator goals.
• Partners with the Health Center Manager to ensure operational and regulatory compliance is always maintained by confirming staff are up to date on proper protocols, conducting audits, identifying any area of non-compliance, and taking corrective action.
• Recognizes when operational compliance is at risk and notifies center manager with suggestions to maintain proper compliance.
• Conducts monthly inventory counts and submits on time to accounting.
• Ensures supply stocks are always maintained according to policy and procedure to avoid unnecessary service interruptions.
• Supports HCA training program as directed by Learning & Development (L&D) and Health Center Manager.
• Acts as an ambassador of house-wide initiatives, goals, and policies.
• Participates in abortion services including, but not limited to coordinating referrals, scheduling visits, providing education & counseling, and contributing to care.
• May perform other duties as assigned. 

ESSENTIAL SUPERVISORY FUNCTIONS:

• Directly supervises CMA’s, PMA’s and HCA’s  when delegated by the Health Center Manager.
• Assists the Health Center Manager with facilitating staff meetings.
• Orients any staff traveling to the health center and assists in the supervision of all health center staff within the Pod in coordination with the Health Center Manager.
• Acts as Manager on Duty (MOD) during manager’s absence.
• Creates or assists in the creation and maintenance of staff schedules to ensure appropriate coverage is arranged for each shift.
• Identifie