Staff IT Engineer

Who we are

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

Overview 

A Staff IT Engineer will be leading the technical direction of one or more projects. They will play a significant role in shaping our back office software that provides measurable user value. They understand both the technology and business to know the right tradeoffs to make. They are the technical mentor for their team members, while working closely with peers, managers, product, design, and operations teams to create solutions that meet business requirements. They drive engineering and operational excellence across the company.

Responsibilities & Essential Functions 

• Live by and champion our values: #ownership, #empathy, #day-one, #humility

• Own the entire lifecycle of workstations and productivity software, from selection to design, standardization and implementation

• Work with all departments regarding general employee empowerment and productivity

• Leads technical decisions in the team and functional area: Expertly designs and owns technical solutions for broad or complex requirements with insightful and strategic approaches 

• Identifies, defines, and solves strategically important problems: Works with all departments to make critical decisions regarding design and implementation of our back office technology

• Leads initiatives and meetings within the team and functional area: Motivates and empowers teammates to achieve a higher level of performance

• Initiates and facilitates meaningful discussions around complex issues: Influences decision making and prioritization across our digital product and platform teams

• Responsible for making sure that workstations and productivity software is correct, well-architected, secure, and maintainable:

  • Lead other team members in supporting the business and users

  • Participates in analysis and planning sessions to reduce user friction

• Proficient understanding of workstations, directory services and user software tools

• Mentor other IT Engineers

• Identify and build support for technical initiatives that address ReCharge’s most important needs

• Align your team’s work with ReCharge’s business and engineering priorities to realize meaningful impact

• Improve the overall quality of engineering done on your team and consistently take steps to support the growth and success of your teammates

• Lead in the creation and execution of novel solutions to complex, unbounded technical problems

Competencies 

• Engineers at this level will generally be leading experts in at least one competency and expert in one or more others, including leadership

• Exceptional ability to work anywhere in the technical stack:

• Evidence of exposure to architectural patterns of a large, high-scale web businesses

• Strong analytical thinker who has experience with web best practices such as workstation auto-provisioning tools and robust directory service design

• Experience in an iterative approach to back office support combined with the goal of adapting quickly and thinking big

• Excellent organizational, verbal, and written communication skills

• Ability to work remote-first in a rapidly scaling organization

Experience/Credentials/Education

• 6+ years in back office IT Engineering with a focus on workstations and users

• 4+ years experience deploying and managing Enterprise back office technology such as, but not limited to:

  • Jamf (OSX), Intune (Windows), Productivity (gSuite), and other core tools (Box/Dropbox, Adobe Suite, Workday, etc.)

• 2+ years in end user support including, but not limited to:

  • D