Executive Administrative Assistant

The Executive Administrative Assistant is responsible for providing administrative support to our SVP & President of Customer Experience. This role requires in-depth knowledge of company operations, policies and procedures.  The ideal candidate will anticipate the needs of the leader, take initiative to solve problems independently, and expertly manage calendars and communications with efficiency. The successful candidate will orchestrate high impact meetings and events, appropriately handle confidential and sensitive information, and exercise prioritization and discretion.

We are looking for an Executive Administrative Assistant who will:

• Skillfully manage the calendar of the SVP of CX, optimizing scheduling, prioritizing commitments, and ensuring efficient use of their time to maximize productivity and effectiveness.

• Interact with company executives, board members and other individuals both internally and externally on matters relating to the day-to-day operation of the business; these matters can, at times, be of a confidential nature. Respond to questions by identifying and implementing workable solutions to problems with minimal guidance from executive.

• Independently project manage assigned initiatives, end to end, with limited supervision.  Exercise self-direction, good judgment and diligence in identifying resources, mapping out and executing action plans, gathering and organizing data, and communicating with involved parties.  Keep executives informed as necessary.

• Plan and coordinate special events, including quarterly business updates and summits, including hotel and meeting space procurement, contract negotiation, vendor management, room block management, team building activities, travel and ground transportation logistics, catering, etc.

• Structure and organize meetings such as the weekly staff meetings, quarterly all-hands, quarterly town-halls and supporting company meetings.

• Prepare moderate to complex materials needed by executive for general meetings and appointments. Create and maintain files, documents and other records, as requested, in support of the organization. Maintain optimal security in storage of confidential information, ensuring privacy.

Is this opportunity for you? We are looking for candidates who:

• Hold a Bachelor’s degree or equivalent combination of education/experience

• Minimum 7 years of progressively responsible experience in an executive administrative assistant role, supporting C level teams

• Proven success of coordinating cross-functional teams and resources to achieve program objectives within a global environment

• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders, including C level teams

• Proven track record of independent judgment and decision-making when faced with matters of a confidential and/or non-routine nature

• Strong planning and organizing skills with an emphasis in project management and delivery

• Ability to anticipate needs based on extensive knowledge of the Company, department and/or business unit

• Requires a high level of integrity and ability to exercise discretion in handling confidential information/materials

• Excellent attention to detail

• Excellent written and verbal communication skills

• The ability to take initiative and work under minimal supervision

• Ability to work well under pressure and prioritize multiple assignments and activities

• Ability to deal professionally and diplomatically with individuals at all levels both internally and externally, including members of senior management

• Proven skills in the areas of decision-making and conflict resolution

• Ability to anticipate and be proactive rather than reactive

• Proficient in MS Office (Outlook, Teams, Word, Excel, PowerPoint)

• Ability to read, write, speak and understand the English language in a business environment.

Our Guiding Principles  

Impact 

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. 

Integrity 

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.