Sr. Analyst, Product Marketing

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This Sr. Analyst role on the WiFi Devices team is an exciting opportunity to innovate and bring the best in-home WiFi to Xfinity customers. The WiFi Devices team is responsible for all the devices that provide internet and WiFi in the homes of residential Xfinity customers. Those devices include:
• Xfinity WiFi Gateways – modem and router combo devices that customers can lease from Xfinity
• WiFi Extenders – mesh extenders that seamlessly extend the coverage of Xfinity WiFi Gateways to cover WiFi dead spots in the home
• Non-Xfinity modems and routers that customers purchase on their own
This Sr. Analyst will be an end-to-end product manager, helping to create, launch, and/or manage the deployment of WiFi devices across the entire residential internet customer base. Additionally, the Sr. Analyst will help with creating a strategic vision for the device portfolio, planning and prioritizing projects to support that vision, and working with cross-functional teams to make those plans a reality. Across all these responsibilities, the Sr. Analyst will have to make decisions that balance financial impacts, legal requirements, engineering efforts, and operational simplicity, all while keeping the customer experience a top priority.

Job Description

Core Responsibilities:

• Manage the entire range of WiFi Devices, including devices that each new customers receive as well as proactive upgrades of existing customers 

• Create financial models to support tracking of device upgrade performance vs. forecast as well as 5-year planning  

• Help pull and analyze data, as well as model impact to customers and/or business metrics of proposed upgrade plans  

• Build business cases for why the team’s projects should be prioritized in the company 

• Write clear business requirements for technical teams to understand what needs to be developed and what resources are being requested for planned projects 

• Partner with key teams to develop a Go-To-Market plan when launching new products 

• Clarify requirements and customer experience for technical and operational teams as products are developed, adjusting them when needed 

• Ensure customer support teams, such as technicians, call center agents and retail store employees, have appropriate level of awareness and training for the team’s products 

• Monitor key metrics after product launch to identify and make improvements 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Factors for Success 

• Ability to make decisions even when faced with incomplete information and uncertainty 

• Curiosity to seek out new knowledge; comfort with new technologies and emerging trends 

• Consistent exercising of independent judgment and discretion in matters of significance 

• Excellent teamwork and interpersonal skills 

• Obsession with creating great customer experiences 

• Openness to growth and improvement, including learning new skills  

• Clear and persuasive communicator 

Requirements & Preferences 

• Strong analytical and financial skills and experienced with Excel 

• Effective speaker and strong in PowerPoint presentation visual design 

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary 

• Bachelor’s degree or equivalent 

• 1-2 years related job experience preferred, with prior roles focused on creatin