Sales and Retention Representative

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Customer Retention Rep - CCI

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly pay rate is $12.50 - $18.75/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $20,400.00.

Job Description

The Sales and Retention Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. 

 

As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $53,763.20. This reflects the fulltime hourly base rate of at least $16.04 and target commission is $1,700 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings. 

  

You must live within the area of Las Vegas, NV. and be willing to train and work in the call center after graduation. 

 

What You’ll Do 

• You’ll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us 

• You’ll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. 

• Along the way, you’ll also reaffirm the needs of each customer’s household and influence or solidify the why Cox products and services satisfy their needs.   

• You’ll upsell, cross-sell, and work to retain every customer with whom you interact 

• You’ll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) 

• You’ll use our customer database to tailor solutions and help customers understand their billing 

 

What’s In It For You? 

 

How do we retain our Retention Reps?  Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy.  Here are just a few ways we do our best to keep you here: 

• First, there’s Cox’s highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. 

• Good work should be rewarded, and not just with a healthy paycheck.  The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contr