Director Global HR Service Center

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

WHAT YOU'LL DO:

• Lead the Global HR Services Center organization across the U.S., Peru, Poland, and Malaysia, delivering service strategies and programs aligned with enterprise business objectives.
• Drive strong stakeholder management, ensuring alignment and collaboration across CHR, GHRS, and other key functions.
• Partner with CHR, GHRS, and business leadership to design, implement, and support new processes and organizational structures that enhance operational effectiveness.
• Ensure accuracy and quality of work delivered across all service center teams.
• Achieve and exceed SLA targets and productivity metrics, analyze root causes, and drive continuous improvement initiatives.
• Serve as an expert on applicable HR systems, actively participating in major system enhancements, redesigns, and optimization efforts.
• Monitor process flows, workload distribution, ticket management, and staffing levels to manage costs and ensure teams meet critical goals and deadlines.
• Demonstrate cultural awareness and the ability to understand the dynamics, values, and practices across multiple countries and regions.
• Navigate complexity and ambiguity, shifting effectively between strategic priorities and hands on operational execution.
• Ensure compliance with HR policies, procedures, and applicable regulations globally.
• Act as a thought leader for the GHRS organization, driving innovative initiatives and programs that support both short and long term business strategies.
• Build and maintain strong partnerships with Area/Country HR, HR Practice Areas, and HR Service Centers to ensure coordinated and effective HR delivery.
• Leverage strong communication and analytical skills to drive organizational performance and operational excellence.
• Inspire, motivate, coach, and provide feedback to teams and individuals to foster a high performance culture.
• Champion a customer-focused mindset, ensuring exceptional service delivery across all regions.
• Lead, develop, and grow high-performing teams, preparing talent for future leadership roles and long-term success.

EDUCATION AND EXPERIENCE YOU'LL BRING:

• Bachelor’s degree in Human Resources or a related field required.
• 8+ years of experience in Human Resources, preferably in shared services or operational HR environments.
• Deep knowledge of HR processes and strong project management capabilities.
• Experience working in a global, matrixed organization.
• Demonstrated success supporting complex, diversified businesses with multiple stakeholders and competing priorities.
• Proven ability to influence, lead, and drive organizational transformation.
• Strong understanding of key business and financial drivers, with a track record of delivering measurable HR results.

     

The base pay for this position is

$149,300.00 – $298,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

HR Operations

     

DIVISION:

CHR Corporate Human Resources

        

LOCATION:

United States > Abbott Park : AP52

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf