Field Service Technician

About Us:

Headquartered in St. Louis, MO, USA, Afinitas is the global market leader for pipe and precast concrete equipment, forming systems and concrete accessories used to build the world’s critical transportation, water and utility infrastructure systems. Afinitas is known for the innovative technologies and services it provides through its trusted HawkeyePedershaab, BFS, New Hampton Metal Fab and other well-known brands, which customers have relied upon for decades. Afinitas is a part of BW Forsyth Partners, LLC, the investment arm of Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

 

Job Description:

The Field Service Engineer will regularly travel to our customer sites, to deliver advanced support to our customers in the Concrete Infrastructure and Supporting industries, carrying out installs, commissioning, servicing, and upgrades. This role requires a minimum of 65% travel, primarily by airplane and for multiple nights at a time.

CORE TECHNICAL RESPONSIBILITIES

• Commission and test machines using certified test procedures and perform preventative maintenance & emergency service at customer sites.
• Accurately document and report all service-related activities. These include, but are not limited to, submitting Electronic Service Reports and Expense Reports at appropriate intervals, per company established procedures.
• Promote sales of additional Afinitas product offerings such as service programs, new equipment leads, spare parts kits, etc.
• Provide timely feedback to the Engineering Department on equipment reliability and design.
• Maintain all company property, including laptop, cell phone, safety equipment, and tools in good working condition.
• Troubleshooting hydraulic and electrical control systems and via network connection directly to the production machine in question. (We use Siemens control systems on all our production plants.)
• Significant experience working in large production facilities, performing heavy mechanical work including, but not limited to basic stick, TIG, and MIG welding, mechanical drawing interpretation, and broad experience with a variety of mechanical tools.
• Conduct on-site training with customer’s personnel to ensure proper operation of equipment.
• Hold meetings with customers, including introductory job scope and exit meetings.
• Communicate between the field and the internal office support staff on both technical and administrative issues.
• Attend refresher training classes and planned technician meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.

ESSENTIAL FUNCTIONS & RESPONSIBLITIES

• Complete detailed root-cause analysis studies, recommending solutions and next step actions.  
• Collect feedback on common product issues and skills gaps to support the management of our continuous improvement programs.
• Act as an onsite Safety Leader for the field service organization which includes the review of current safety trends and/or injuries, providing continuous feedback therein, and the regular submission of safety opportunities and/or near misses for discussion and action within the entire Service Team.

QUALIFICATIONS & ABILITIES

• High school diploma required. Associate degree from a technical school or commensurate military experience preferred.
• Minimum 4 years’ experience as a Field Service Engineer / Technician. May substitute this requirement with 4 years of military experience plus 2 years of previous experience in field customer service work, OR Associate degree from a technical school plus 2 years of previous experience in field customer service work, OR at the discretion of the North America Service Leader.
• Advanced Knowledge (capabilities) of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field and the ability to identify root-cause.
• Support and cultivate a positive team environment and lead by example.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Ability to adapt to change in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
• Work independently with little supervision while managing difficult and high-pressure customer situations.
• Ability to work overtime and weekends – particularly where escalated Key Account customer situations are involved.

WORK ENVIRONMENT

• Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold, and hot on a regular basis.
• Must be able to lift and/o