Director, Clinical Operations (Dedicated On-site)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

As the Director of Clinical Operations (Dedicated On-Site), you will shape the strategic vision and execution for all on-site clinical programs delivered to our employer partners. You will lead a high-performing team embedded directly within our partners' workplaces, driving operational excellence and scaling teams to provide exceptional mental health services. This role requires strategic foresight, robust operational expertise, and exceptional leadership to ensure our services deliver a demonstrable impact for both organizations and their employees. You'll report to the Senior Director of Clinical Operations and this position is preferably based in NYC.

What you’ll do:

Strategic Leadership & Stakeholder Engagement:

• Lead the strategic implementation and continuous optimization of clinical operations for dedicated on-site services, aligning with organizational goals and customer needs.
• Serve as a clinical subject matter expert, collaborating closely with our customer success, sales, and product teams to optimize existing customer programs.

Team Leadership & Development:

• Lead, mentor, and inspire a high-performing team of clinical leaders and a large frontline team, fostering their professional growth and development
• Cultivate a culture of trust, accountability, and collaboration within the clinical operations department
• Develop and implement strategies for consistent professional development and performance management 
• Drive initiatives to standardize clinical protocols and best practices, ensuring consistent and effective care delivery
• Lead change management and change leadership initiatives with enthusiasm, effectively guiding teams through rapid organizational and systems evolution

Operational Excellence:

• Drive operational efficiency and ensure the highest quality of care for all dedicated clinical services
• Utilize data and insights to identify trends, drive strategic impact, and optimize program performance, managing to team KPIs
• Oversee the resolution of complex escalations and strong concerns in partnership with leadership and key stakeholders
• Identify and support process improvement initiatives across dedicated employer services

What success looks like:

• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Cost to operate
• Clinical quality performance

What you’ll bring: 

• 8+ years of leadership or management experience, with proven experience leading teams of 100+ people
• 5+ years of experience in behavioral health, clinical operations, or EAP
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)
• Demonstrated experience building and growing high performing teams that exceed key performance indicators
• Expert in chang