Castle Park - Food & Beverage Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations through Castle Park. The day-to-day responsibilities of this role include overseeing assigned F&B team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls.

This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation.

We are currently looking for a:

 

Castle Park - Food & Beverage Supervisor

Roles & Responsibilities:

 

• Pay Rate: $18.50/hr

Roles & Responsibilities

Supervisory Duties:

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Castle Park's core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meals and other breaks are being given in accordance with California law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome all guests with a smile and a positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup
• Practices, teaches, and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements
• Maintains all alcohol safety practices when applicable
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to de-escalate
• Oversees quality controls and productions of food items
• Manages inventory, focusing on portion and waste controls
• Interfaces with warehouse on product and supple needs
• Interfaces with maintenance on all equipment or physical plant needs
• All other duties assigned by leadership

Education & Experience

• No education requirements for this position
• 1+ years of previous work experience in food service, quick services, or restaurant setting
• 1+ previous supervisory experience is a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience is a plus
• Must become Food Handler Safety Certified or become so within 30 days of hire, when required by state and local guidelines

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual skills are a plus

Requirements:

• Must be at least 18 years of age
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess a safety-orientated mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressur