Product Owner - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Summary

This individual is responsible defining the vision and roadmap for Carrier Voice Services & Products across the Collaboration and Productivity (CAP) product portfolio. 

Defines Carrier Voice services strategy and roadmap

• Creates the vision and roadmap for Carrier services based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain

•  Defines and prioritizes the features/epics in the program backlog, and articulating this to both stakeholders and engineering teams

• Collaborates with cross-functional stakeholders and with other CAP Products Owners to understand their needs, ensure they are aligned on priorities to achieve portfolio objectives

•  Supports and collaborates with the Portfolio Product Executive on financials throughout delivery

•  Maintains oversight on delivery to ensure timely and relevant outcomes

• Drives continual service improvement based on data/metrics and user feedback

• Cultivate key vendor relationships, drive contracts/rates negotiations & ongoing optimization, cost recovery approach, IAM compliance, inventory management, asset lifecycle & configuration management, reporting and analytics.  

• Facilitate evolution of suitable support and ops model for Carrier products and services

• Partner with department functional teams on the creation and management of SLAs specific to serviceability

Required Skills

• Previous Product Management and Voice Communications & Carrier Services domain experience

• Strong financial acumen

• Expertise in managing large/complex programs

• Strong analytical, data analysis, and problem-solving skills; able to handle complex information with accuracy and intense attention to detail

• Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities

• Experience with business and technical requirements analysis and business workflow development

• Partner with department functional teams on the creation and management of SLAs specific to platform serviceability

• Experience in managing financials - p&l management, budgeting, forecasting

• Ability to interact effectively with all levels of customers and leadership

• Ability to handle multiple tasks simultaneously and respond under pressure

• Interprets diverse requirements into technical Real Time Communications (RTC) solutions framework

• Excellent organizational, time and project management skills; able to effectively manage multiple work streams

• Strong written and verbal communication skills

• Agile methodologies

• JIRA

Responsible for maximizing the value for a product. Defines the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. Works closely with stakeholders to understand their needs, and with the Product Manager in a scaled Agile model to ensure there is alignment. Possess a working knowledge of the product, and basic understanding of the business or technology domain. With some guidance, creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. Communicates the product vision and roadmap to stakeholders and the team. Collaborates with stakeholders to understand their needs and problems. Creates and prior