Senior Customer Success Analyst, HRIS

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a HRIS Senior Customer Success Analyst to join our team. Onsite role based out of our Houston Office

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

 

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

SCOPE:

The Sr. Customer Success Analyst is part of a dynamic Customer Success Team that helps MHIA and its affiliates leverage HR technologies by applying systems solutions to business requirements. This role serves as a liaison between HR Operations and our MHI clients, supporting all HR systems with a primary focus on SuccessFactors.  The main responsibilities include ensuring data integrity, performing testing, maintaining data flows, and constantly looking for process improvement opportunities. This role also provides project and change management support for implementations and enhancements, ensuring the proper adoption and optimal usage of the SuccessFactors Talent Suite and other HRIS platforms as required.

 

JOB RESPONSIBILITIES

 

• Engage with customers and build solid relationships by meeting their needs and expectations.
• Maintain regular communication with customers through various channels, such as email, and phone calls, meetings, to ensure they are informed of system and process changes and to answer any questions they may have.
• Ensure that customer support issues are resolved promptly and satisfactorily. This could include coordinating with various teams, such as technical support, product development, and operations, to resolve customer issues quickly.
• Provide project planning, scope management and project management support
• Identify, assess, and mitigate project risks to ensure project success.
• Communicate with stakeholders, team members, and vendors to ensure clear and effective communication throughout the project lifecycle.
• Ensure the project meets the required quality standards, and that all deliverables are of high quality.
• Monitor project timelines, ensuring that the project stays on schedule, and adjust as needed.
• Create and maintain project documentation, including project plans, schedules, and reports.
• Analyze HR processes and make recommendations for improvements leveraging HR technology.
• Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure alignment with business processes.
• Establishes a strong partnership with cross-functional team members to consolidate data models and drive process decisions.
• Responsible for maintaining a thorough, efficient, and accurate HRIS database. Perform audits to ensure data integrity.