Member Service Representative

Description

YOUR RESPONSIBILITIES

Member Service 

• Process member transactions while creating a positive member experience
• Consistently balance checks and cash drawer
• Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer 
• Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership 
• Post IRA and HSA contributions and withdrawals as needed to serve members

Service Selling

• Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts
• Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)

Technical Skills

• Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers
• Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations

COMPENSATION & BENEFITS

Our goal is to ensure we are focused on your life inside and outside of work. To support this, we offer:

• Discretionary Annual Incentive Bonus *based on eligibility criteria
• Medical, Dental and Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Up to 24 hours of Paid Volunteer Time Annually
• Paid Time Off per Full Calendar Year
  • 10 hours of PTO per month (prorated for reduced full-time and part-time)
  • 1 paid Birthday Holiday
  • 2 paid Wellness Days
  • 11 paid Holidays

The salary range for this position is $16.62-24.10/hour. 

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

Requirements

EXPERTISE YOU NEED  

Education & Experience

High school diploma or general education degree (GED); one-year related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Related work experience may substitute for education.   

ABLE TO

To perform the essential functions of this position an employee must be able to meet the following workplace demands: the ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and stand and move for long periods. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.

ABOUT HZCU

We started in Spokane, Washington in 1947 with a heart for community outreach and genuine connections with our members and neighbors.  

We’ve come a long way over the years. Expanding our vision throughout Washington, northern Idaho, Montana, and southern Idaho and eastern Oregon. As we’ve grown our foundation and commitment to our communities and members has remained the same.

It starts with you, the path you’re on and the vision you have for your future.

  *The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.