Strategic Account Manager

The primary role of the Strategic Account Manager (SAM) is to grow and retain existing accounts by presenting new solutions and services to identify strategic accounts. SAM’s work with mid and senior management, program managers and other business development staff. The SAM will be responsible for new business growth and inside sales growth.

 

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

 

The Role: 

• Strategic Account Management and Retention
• Present new products and services and enhance existing relationships. 
• Work with program managers, business development staff and other internal colleagues to meet customer needs. 
• Arrange and participate in internal and external client debriefs. 
• New Business Growth 
• Identify potential new clients and articulate the CPS value and close new business opportunities 
• Collaborate internally and with CPS business partners to identify potential prospects for new CPS business opportunities. 
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. 
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. 
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. 
• Using knowledge of the market and competitors, effectively articulate the company’s unique selling propositions and differentiators. 
• Submit engagement reports and ensure data is accurate for all existing and new business activity. 
• Track and record activity on accounts and help to close deals to meet these targets through the CRM system. 
• Research and develop a thorough understanding of the prospect’s people, culture and capabilities. 
• Understand the prospect’s goal and purpose so that CPS can enhance the prospects performance. 
• Act as a liaison between clients/prospects and vendors. Ability to assemble and communicate information between clients, CPS, and vendors with the goal of solving problems. 
• Assist in executing marketing strategies/objectives with vendor reps to promote increase revenue. 
• Performs specific projects and duties as assigned by Sr. Director, Business Development and Strategic Accounts. 
• Demonstrate, execute and lead in concert with the LCS SalesFIRST standards in all aspects of working with internal and external stakeholders 

 

Qualifications:

• Bachelor’s degree in marketing, business or related field or equivalent combination of education and experience required.
• Minimum 2-4 years experience in national account management, customer service, or related field required.
• Proficiency in the areas of Networking, Persuasion, Prospecting, Research, Closing Skills, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals. 
• Strong analytical, problem solving, and negotiation skills 
• Excellent oral and written communication skills 
• Strong presentation, organization and time management skills. 
• Self-driven, motivated and results oriented. 
• Able to work individually and as part of a team 
• Strong relationship building skills 
• Computer proficiencies to include MS Word, Excel, PowerPoint, Outlook. 
• Ability to work with formulas and statistical data. 
• Must be detail oriented with strong organizational skills. 
• Must be able to work effectively with minimal supervision

 

Why LCS? 

Industry leader. The Nation’s third-largest senior living operator, ranked number one in customer satisfaction among senior living communities. 

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.