Senior Technical Program Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

 

SUMMARY: 

You will be working within a managed services team within a large multinational client and be responsible for all technical infrastructure delivery into assigned office build out projects, expansions and refreshes.   You will have significant experience in similar roles and a track record of effective project management execution as well as program management in a multinational environment. 

PRIMARY DUTIES:

• Provide outstanding customer service through program and project delivery.
• Project Manage the details of design, planning, sourcing and delivery of services and hardware for multiple office build and expansion projects.
• Hands-on project management for the design and build-out of structured cabling, cooling, power, network equipment, internet circuits, video conferencing and other IT infrastructure as required.
• Participate in RFP development and bid management for local structured cabling, Audio Visual and Design Consultants.
• Establish and track budgets for hardware procurement and outsourced services.
• Document and refine technical standards, align on standard processes with internal stakeholders, and work to continuously evolve and improve the build out process.
• Ensure successful operational handoff to respective technology and support teams.
• Update relevant tools and leadership teams with status, risks and blockers as required.
• Travel where necessary to support multiple client site builds and refresh projects.

COMPENTENCY:

• Demonstrated experience in structured cabling, MDF and IDF Design
• Understanding of Network Topologies, Patch Matrices. Wifi Heatmaps and demonstrated experience in delivering networks in corporate office build projects.
• Understanding of Audio-Visual technologies. Video conferencing room builds as well as all hands specialty spaces.
• Experience in representing IT in OAC meetings as well as understanding of Design and Build stages of construction.
• Ability to partner with Workplace and Real Estate teams and collaborate on successful Office build projects and programs.
• Experience with reporting tools such as Jira, MS Project. Confluence. Smartsheet

 REQUIRED EDUCATION:

Bachelor of Science or equivalent desired.

EXPERIENCE:

• 10+ years of experience in project and program management working on IT infrastructure related projects.  
• Recent experience with complex construction / office buildout projects in a fast-paced environment.

 LANGUAGE SKILLS:

English written and verbal.

QUALIFICATIONS:

Relevant industry certifications preferred.

PHYSICAL DEMANDS: 

If required, ability to rack stack and patch routers or switches in an MDF / IDF environment.

WORK ENVIRONMENT: 

On site at customer office location

EXPECTED HOURS OF WORK: 9am- 5pm

Salary is open for the right candidate

TRAVEL: Occasional domestic or international travel may be required.

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

 

New Era Technology, Inc., and its subsidiari