Lead, Referral Specialist

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors. 

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences,  shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered,  and more compassionate healthcare family and Employer of Choice!  Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve. 

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

Our Promise

• Purpose Driven Career
• Competitive Pay
• Best-In-Class Medical/Dental Coverage 
• Free Mental Health & Life Coaching for Team Members and their Dependents
• Holiday Time Off with Pay
• Paid Community Service Day
• Paid Parental/Family Leave
• Paid Bereavement Leave
• Generous Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• And much more....

What You’ll Do 

Position Summary

The Lead Referral Coordinator will process all referral requests to outpatient centers, specialist offices, or outside services needed. Referral coordinators serve as a liaison for patient resources. The Lead Referral Coordinator will often work closely with insurance companies. The Lead Referral Coordinator must be able to take and follow through with delegated tasks and accountability.

Responsibilities

• Ensures the highest level of customer service possible and displays respect and concern for all patients.
• Expedites patient referrals to specialty offices.
• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Provide and fax appropriate clinical information to specialist office.
• Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists as needed.
• Updates patient information and makes changes to EMR platform.
• Will provide periodic training (onboarding, refresher, or workshops) for all new and established Referral Specialists.
• Will serve as liaison between the leadership team and referrals department.
• Monitors all referrals department staff’s productivity and assist in ensuring policies and procedures are followed.
• Runs quality audits and document best practices to relay that information to the leadership team.
• Will ensure referrals team is up to date with preferred provider list for all incoming referrals and ensures team is using the preferred list.

What You’ll Bring

Knowledge, Skills, and Abilities