MGR, Client Development (Level 14) - Client: Multiple

Account Manager, Client Development

 

Let’s be unstoppable together!

 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

 

Learn more at www.circana.com.

 

Learn more at www.circana.com.

What will you be doing?

The General Merchandise business at Circana works with some of the most innovative companies in the industry. This team is currently seeking an Account Manager to be an integral team member dedicated to driving our client's success. The Manager will contribute to the engagement, satisfaction, and growth of our clients by providing value-added insights for decision-making. The position provides the opportunity to make an impact through existing analytical skills while developing the knowledge and skills required for continued success in client development and market research solutions. You will be responsible for building relationships, providing analysis and insights, and driving revenue through consultative selling. The main purpose of the role is to ensure the retention of your existing client base while developing profitable and sustainable new revenue streams within accounts.

 

This position is remote (US or Canada)

Job Responsibilities

• Leveraging Point of Sale (POS), Consumer survey data, and other Circana data and information sources to develop analyses that help our clients grow their businesses and gain market share
• Providing support to the team in managing the day-to-day activities to enhance client relationships, including but not limited to, sharing analyses on brand-specific topics, answering relevant client questions, training/educating clients to drive adoption and usage of Circana’s strategic data sets
• Partnering with account leads and cross-functional departments to drive initiatives that support the sale and delivery of Circana’s solutions
• Build relationships with client contacts to develop strategic business insights regarding their most important business issues/needs, both short and long-term
• Develop industry expertise by monitoring, researching, and uncovering trends among consumers, retail, and entertainment.
• Being an expert in data, methodology, and tools for accessing data

• Ensure overall client satisfaction with service, data application and deliverables by managing client relationships to build a reputation for excellent service and generate repeat business.

• Ensuring that all internal documentation is kept up to date and processes in place are accurately maintained.

• Effective, timely and accurate financial administration including maintenance of opportunities, keeping a sales pipeline up-to-date, creation of client P&L’s, renewing client contracts, forecasting and fulfilling internal reporting as required.

Requirements

• Bachelor’s degree
• 2 to 5 year(s) of prior experience in a role that utilizes data and analysis to add value to clients
• Highly detail-oriented with a commitment to total quality and data accuracy
• Strong expertise in all MS Office suite of products. Experience with MS Dynamics and SalesLoft a plus
• Ability to work across various data sets and reporting tools with ability to easily adopt to new tools
• Excellent time management and organizational skills
• Proactive and ability to work autonomously
• Able to set priorities and meet deadlines in a fast-paced, multitasking environment
• Professional demeanor along with timely responses displayed with clients
• Strong oral and written communication skills

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously