Intake Assistant (Bilingual-English/Spanish)

Description

If you require an accommodation due to a disability to complete this application OR you are experiencing issues submitting your application and accompanying materials, please e-mail: talent@disabilityrightsca.org . Please note resume and cover letter are required. Incomplete applications will not be considered.

Make a difference! We fight for the rights of people that have disabilities.... JOIN US!

We encourage those who are D/deaf or Disabled to apply.

LOCATION: Remote within California 

EMPLOYMENT STATUS: Non-exempt; Regular; Full time (37.5 hrs).

SALARY RANGE: $50,000 - $53,643 annually 

We base salary and position offers on experience and an internal equity analysis.

EXCELLENT BENEFITS

Including 8% 401k Match, a language differential up to $250/mo. Health (HMO and PPO options), dental, vision, basic life insurance, short-term and long-term disability insurance and flexible spending accounts (medical, dependent care and commuter). Additionally, we offer ample vacation, sick/self care leave and eighteen paid holidays (including the last week in December) and more….. We are a Public Service Loan Forgiveness (PSLF) - eligible employer.    

APPLICATION DEADLINE:

Open until filled. Applications should be received by October 4, 2024 to be considered for the first round of interviews. Resume and cover letter are required. Incomplete applications will not be considered.

WHO WE ARE

Disability Rights California (DRC) defends, advances, and strengthens the rights and opportunities of people with disabilities.

DRC works for a world where all disabled people have power and are treated with dignity and respect. In this world, people with disabilities are supported, valued, included in their communities, afforded the same opportunities as people without disabilities, and make their own decisions.

DRC values all forms of human diversity. We are committed to a culture of belonging where all people are welcome. In order to be effective advocates for all people with disabilities, we must address discrimination in all its forms, including the unique challenges faced by people who experience the intersection of multiple systems of discrimination.

OFFICE OF CLIENTS’ RIGHTS ADVOCACY

DRC has a contract with the Department of Developmental Services (DDS), State of California, to provide Clients’ Rights Advocacy services for clients of each of the 21 regional centers located statewide. That contract funds the Intake Assistant position. We are a team of zealous advocates and disability generalists who are building a culture of teamwork and working for a world where all disabled people have power, are treated with dignity and respect, and make their own decisions 

PURPOSE OF THE JOB

The Intake Assistant is responsible for pre-intake, clerical, and administrative duties to support OCRA’s offices statewide. The Intake Assistant responds to a high volume of incoming calls from people asking for help with disability-related legal issues, gathers information to assist advocates and attorneys in responding, uses case management software to accurately document required information, and processes requests for information, referrals, publications, and other materials.

The Intake Assistant works under the direct supervision of a manager and in collaboration with OCRA advocates and attorneys in their advocacy and outreach efforts. The successful candidate will be able to work remotely from anywhere in California and must be available full-time during standard business hours.

JOB RESPONSIBILITIES  

Essential functions are the job responsibilities an employee must be able to perform, with or without reasonable accommodation.  Intake Assistant essential functions include:

Support

· Answer incoming calls to multiple phone lines during regular business hours, greet callers, and provide initial response to requests for help.

· Apply screening guidelines to identify and communicate issues to advocates and attorneys. 

· Provide information and referral to callers who do not qualify for representation or services.

· Process requests for materials and publications.

· Use electronic case management software to create case files, including recording required demographic data and maintaining accurate and timely case information.

Other Duties

· Perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE: