Emergency Communication Transport Specialist, Air Care and Mobile Care, Full-time, Nights (AFSCME)

UC Health is seeking a Communications Specialist – Emergency Transport (CERT) to join our Air Care & Mobile Care team. This vital role serves as the first point of contact in coordinating emergency, critical care, and non-emergency medical transport, ensuring efficient communication and safe delivery of services to patients via air and ground transport.

The Specialist is responsible for triaging incoming calls, dispatching transport teams, maintaining real-time vehicle tracking, and facilitating communication between medical teams, EMS, referral facilities, and aviation vendors. This role directly contributes to the safety and quality of our patient transport services and plays a key part in disaster response coordination across the Greater Cincinnati region.

About University of Cincinnati Medical Center  

As the pioneering hospital of UC Health, Greater Cincinnati’s academic health system, UC Medical Center has served greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care teams utilizing the most advanced medical knowledge and technology available. UC Medical Center has 724 licensed beds and more than 5,800 employees.  

Unit Details:  

• Air Care & Mobile Care has provided the Greater Cincinnati area with specialized medical transport services for patients in our community for over 35 years.  
• Air Care & Mobile Care is the only service in the region to be accredited in four levels of medical transport by the Commission on Accreditation of Medical Transport Systems.   
• Air Care & Mobile Care specializes in caring for and transporting critically injured and sick patients, wherever they may be, by bringing the world-class care of UC Medical Center to the patient 

Primary Responsibilities

Safety (30%)

• Monitor air and ground medical transport using vehicle tracking and communication systems.
• Follow emergency protocols in coordination with aviation and ground operations.
• Maintain situational awareness of weather conditions, routing, and radio communication systems.
• Ensure safety standards and Post Accident/Incident Plan (PAIP) competencies are always followed.

Clinical Communications (20%)

• Receive and triage transport requests.
• Match patient needs to transport team skill level and urgency.
• Communicate relevant clinical information securely and professionally.
• Coordinate region-wide disaster response during mass casualty events.

Operational Support (20%)

• Use computer-aided dispatch (CAD) systems to document and monitor all operations.
• Collaborate with leadership to adjust staffing and resources in real-time.
• Follow aviation and EMS operational guidelines and participate in ongoing training.

Customer Service (20%)

• Provide exceptional service to referring providers, patients, families, and transport teams.
• Uphold UC Health’s PRIIDE values: Patients First, Respect, Integrity, Inclusion, Discovery, Empathy.
• Represent UC Health professionally in all communications, including phone, radio, and written formats.

Professional Development (10%)

• Stay up to date with industry standards, certifications, and best practices.
• Participate in quality improvement initiatives, internal education, and department projects.

Minimum Qualifications

Education:

• Required: High School Diploma or GED
• Preferred: Associate’s or Bachelor’s Degree in healthcare or communications-related field

Licensure/Certification (Preferred but not required):

• Current EMT or Paramedic certification in Ohio or National Registry
• Or equivalent experience in emergency medical dispatching

Experience:

• Minimum of 1 year of EMT/Paramedic experience or emergency dispatching
• 3+ years preferred in a transport communications or EMS environment

 

Skills & Abilities

• Strong multitasking and decision-making ability under pressure
• Excellent verbal and written communication
• Competence with computer software (MS Office, CAD systems, GPS systems)
• Typing speed: Minimum 20–30 WPM
• Ability to work in a fast-paced, high-stress