Mgr, Review Services (Voc Rehab)

Salary Range: $110,000 - $125,000

Job Posting End Date: September 30th 2025

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

 

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• In-depth clinical, vocational, behavioral health and/or ADA experience/knowledge.

 

• Strong investigative and analytical skills.

 

• Strong customer service skills.

 

• Strong written and oral communication skills.

 

• Strong organizational and time management skills.

 

• Ability to analyze documentation in the context of functional capacity/abilities.

 

• Kean instincts on how to work in a team environment.

 

• Pass applicable certification and licensing continuing education and maintain active license and/or certification, as required.

 

Education & Experience Required

• Bachelor's Degree In nursing, healthcare or a related field.
• Certification - Active and Unrestricted Licensure/Certification in one or more of the following: Professional Registered Nurse, Certified Rehabilitation Counselor (CRC), ADA/HR Certification, Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, Licensed Professional Counselor.
• 3 or more years of job specific experience in Vocational Rehabilitation, Clinical, ADA and/or Behavioral Health.
• 4 years of supervisory, managerial, and/or leadership experience.
• 4 years of disability and absence relevant industry experience.

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Master's Degree In business, rehab counseling, behavioral health or related field, e.g., MSW, MA or MS in counseling.
• CDMS, CCM, CCRN, CCM, ADA certifications

 

Travel

Less than or equal to 10%

 

Principal Duties & Responsibilities

• Acts as a first level specialist resource for customer complaints and/or escalates issues to upper leadership; oversees the day-to-day operations within the team including monitoring of reviewer tasking volume, urgency and timeliness; accountable for team accuracy (e.g. quality of rationales and capturing dynamic indicators, productivity and value, impact points); assists in issue resolution and troubleshooting within the team; regularly monitors and evaluates activities to identify potential risks and issues of non- compliance; participates or may l