Senior Director, Employee Success

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As the Sr. Director of Employee Success, you will report directly to the VP of Talent and Belonging and play a critical role on the Talent + Belonging Leadership Team. The Head of Employee Success is responsible for creating and implementing strategies that enhance the overall employee experience, focusing on onboarding, performance management, and internal mobility. This leadership role aims to foster a culture of engagement, continuous growth, and opportunity, ensuring that employees feel supported and empowered to thrive within the organization.

Job Description:

Responsibilities:

• Onboarding:

  • Design and oversee a comprehensive onboarding program that facilitates a smooth transition for new hires, enabling them to integrate into the company culture and become productive quickly.

  • Collaborate with cross-functional teams to ensure all necessary training and resources are provided to new employees.

  • Continuously evaluate the onboarding process, gathering feedback to enhance the experience and improve retention rates.

• Performance Management:

  • Develop and implement a performance management framework that promotes continuous feedback, goal setting, and employee development.

  • Train managers and employees on best practices for conducting performance reviews and providing constructive feedback.

  • Analyze performance data to identify trends and areas for improvement, ensuring alignment with organizational objectives.

• Internal Mobility and Talent Marketplace:

  • Create and maintain a dynamic internal talent marketplace that facilitates employee movement and career development within the organization.

  • Develop programs and resources that encourage employees to explore new roles, projects, and learning opportunities within the company.

  • Collaborate with department leaders to identify talent needs and promote internal candidates for open positions.

• Employee Engagement and Retention:

  • Implement strategies to enhance employee engagement, satisfaction, and retention, ensuring that employees feel valued and supported throughout their careers.

  • Utilize information from the regular employee surveys and other sources e.g.,  focus groups to gather feedback on employee experience and implement necessary changes.

• Collaboration and Communication:

  • Partner with HR leaders and business unit heads to align employee success initiatives with organiza