Sr. Observability Engineer (Remote)

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WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.  

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms 

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

We are seeking a Senior Observability/SRE Engineer to help implement the observability strategy for all of Tealium’s systems and features. This role blends advanced observability engineering with a strong understanding of open telemetry, ensuring visibility, reliability, performance, and responsible usage of both off-the-shelf services and custom applications across our products and internal platforms.

You’ll join a team of 3 observability engineers, working cross-functionally with other SREs, MLOps, data engineering, security, and product teams to deliver observability.

YOUR DAY TO DAY

• Participate in rotating on-call approximately 20% of working time. 

• Lead end-to-end observability design for all features in production and internal usage

• Instrument features in Tealium products

• Implement monitoring and cost tracking

• Build open telemetry pipelines to track LLM request/response metrics, prompt engineering observability, token usage, hallucination detection, and failover.

WHAT YOU BRING TO TEALIUM

• 4+ years in Site Reliability Engineering and Observability Engineering with focus on production-grade 24X7X365 systems.

• Deep experience instrumenting services and applications for observability.

• Familiarity with prompt engineering, embeddings, vector DBs (Neptune), and RAG-style architectures.

• Hands-on experience with OpenTelemetry, Datadog, Sumologic, Prometheus, or similar.

• Experience integrating observability into AI platforms: e.g., Bedrock, Neptune, LangChain, LlamaIndex, HuggingFace, SageMaker, etc.

• Proficiency with Java, Python, Go, or similar languages.

• Experience with multiple AWS services

• Strong background in Infrastructure-as-Code (Terraform, ArgoCD) and CI/CD tooling (Jenkins, GitHub Actions).

• Understanding of Kubernetes and container orchestration.

• Excellent collaboration skills and comfort leading across SRE, Data Engineering, and