Fleet Dispatcher

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG) 

You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about! 

A day-in-the-life of a Fleet Dispatcher 

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location. 

In this role, you will also have the opportunity to: 

• Monitor dispatched calls and take action to resolve and correct service or other potential problems 

• Handle driver / customer escalations in accordance with established procedures 

• Provide explanations to customers and reports / document service issues 

• Close service requests using company electronic dispatching system  

• Accept payment from members / customers, when necessary  

• Reconcile and resolve rudimentary payment issues and maintain related records and files 

• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required 

• Ensure proper maintenance of tow trucks, service vehicles and equipment 

• Assist coworkers and less-tenured dispatchers, as necessary 

Please Note:  

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events. 

How we reward our employees: 

In addition to a competitive starting salary, ACG offers