Senior Field Service Engineer

About Us:

Culture’s mission is to make bioprocess development and scale-up as fast and easy as scaling software. Since our founding in 2016, our work has been to enable biotech and biopharma companies to accelerate the development of their therapeutic targets to get to the clinic – and potentially patients - faster and easier. In accomplishing that purpose, the team at Culture is just one step away from impacting patient well-being and positive health outcomes.

Culture’s first offering enabled biopharma, biotechnology, and synthetic biology companies to run their bioprocessing R&D in the cloud and we continue to innovate with both hardware and software into other areas with additional offerings.

The Opportunity: 

Culture Biosciences is looking for a Senior Field Service Engineer to lead the successful deployment of Culture BIoscience’s first hardware product and bring new opportunities to the bioprocessing community. Your focus will be on installing, repairing, and decommissioning equipment in our customers' facilities. 

What you'll do:

• Provide excellent customer service and build relationships both remotely and on-site with customers
• Perform installation, qualification, diagnostics (remote and on-site), routine maintenance, and repairs of equipment installed at customer sites including customer IT requirements.
• Participate in internal and external preparation and planning activities to include tracking installation, qualification, routine maintenance and repair calls, managing inventories and other appropriate reports.
• Coordinate issue resolution with appropriate internal teams including but not limited to R&D, Software, Quality Assurance, and Commercial teams.
• Develop standard operating procedures related to job function.
• Generate and / or review and improve technical documents including installation and operating manuals.
• Ensure accurate tracking and completion of quality metrics including: response time, first time fix rate, customer satisfaction, and others.
• Work closely with our engineering team and gather expertise on our hardware, software, and consumables.
• Take ownership for laying the foundations of Culture’s field service organization.

About you:

• Associate’s degree, military experience, or an equivalent technical education or professional experience in Biomedical, Mechanical or Electrical Engineering, or Automation
• 5+ years of experience working as a field service engineer or comparable role
• Systems level understanding
• Working knowledge of information technology systems
• Outstanding communication skills and ability to provide excellent customer service
• Knowledge of laboratory equipment and bioprocessing equipment
• Valid driver's license and passport
• Ability to travel internationally
• Ability to lift over 50lbs and be able to stand or walk for extended periods.

Preferred qualifications

• 3+ years experience working with bioreactors
• Knowledge of upstream bioprocess development
• Software/firmware troubleshooting experience
• Installation and Commissioning of bioprocessing equipment. Knowledge of IQ/OQ within non-GMP/GMP facilities
• Proficiency in Linux

In addition to competitive compensation and benefits, we offer a supportive environment and career development opportunities that include:

• Training on an industry leading bioreactor platform
• Ongoing technical training opportunities
• Mentorship opportunities with industry experts
• Career advancement in a growing organization

Our company values are:

• Lift others up. Because we all do better when we help each other succeed.
• Commitment to reliability. Our teammates and customers are counting on us.
• Think like an owner. Progress is driven by teams who care.
• Try new things. Big innovations start with small ideas and actions

Location & Schedule: 

• This is an on-site/hybr