Principal Success Content Developer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description: 

The Salesforce Customer Success Team is looking for an experienced content creator to produce highly engaging success engagement content to help our customers get business value out of our products. You are a recognized expert in Salesforce <PRODUCT> Cloud who creates and maintains product adoption-specific content, aligning cross-functionally to produce scalable content efficiently. You will work closely with other content developers, subject matter experts, and the content publishing team to produce enablement resources, in-app assistance, guides, presentations, and videos for customers and customer-facing teams. 

This is an incredible opportunity to become part of the content team responsible for driving expertise and scale across the most innovative company in the world, creating value-added content for our customers wherever they are on their journey.

Responsibilities

• Understand the complexities of our product/technology so you can communicate clearly how it works and why it matters

• Create new success content in the style that is best for the audience; copy edit for voice, tone, and accuracy

• Consult with engagement consultants, instructional designers, and campaign managers to create content that is consumable, impactful, and provides the right customer experience

• Maintain and refine existing content 

• Partner with publishing peers to inventory, organize and publish content into our CMS and related tools

• Review content analytics to understand customer impact and inform future content creation decisions

• Prioritize and manage commitments effectively in a fast-paced environment

Preferred Qualifications/Skills

• BA/BS or equivalent

• 5+ years of experience in content development, product/technical writing, or another relevant role 

• Experience with any Salesforce Cloud; Enterprise consulting or implementation experience is a bonus!

• Salesforce certification is a bonus but not required

• Thorough understanding of the fundamentals of our technology, customer challenges, usage/adoption, and KPIs 

• Excellent communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience and evangelize best practices

• Able to work independently and be a self-starter, prioritize, multitask, and perform under pressure

• Highly collaborative team player who excels in a complex, matrixed environment

• A passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies

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