Software Engineer I, AI

Job Summary:

The Software Engineer I, AI designs, develops, and maintains AI-enabled applications with an emphasis on integrating large language models into business workflows. This role partners with business and technology stakeholders to understand requirements, implement well-tested solutions, and support deployed AI services in production. Responsibilities include contributing to codebases, documentation, and operational support processes while following secure engineering practices and established development standards. The position supports experimentation and evaluation of AI tools and frameworks under guidance from senior engineers and helps improve user experiences through automation and AI-assisted capabilities aligned with firm objectives.

Job Duties:

• Develops AI-driven applications and integration points
• Researches and evaluates AI technologies for potential implementation
• Designs and maintains documentation for AI systems and processes
• Collaborates with business units to clarify AI solution requirements
• Coordinates technical efforts related to AI systems issues and optimizations
• Builds and maintains a variety of internally developed and third-party integrated systems documentation 
• Implement AI features, including large language model integrations, prompts, and retrieval workflows under guidance
• Proactively monitors and supports existing applications and automations
• Integrates AI functionalities into existing systems to enhance user experience for defined use cases and scoped deliverables
• Supports AI Engineering & IT professionals on responsibilities and provides guidance regarding effective resolution of issues with oversight from team leads
• Escalates critical issues to management and implements strategies for timely resolution based on runbooks and established escalation paths
• Coordinates and organizes efforts and follow-up from items stemming out of team meetings for assigned action items
• Provides Level IV support on specific applications as needed
• Participates in code reviews as a reviewer and author; remediates findings to ensure quality and security in AI applications
• Monitors and supports existing AI applications and automations by reviewing alerts/dashboards and performing routine checks
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School diploma or GED, required
• Bachelor’s degree in Computer Science or Information Systems, preferred

Experience:

• One (1) or more years of experience with developing applications utilizing C#, required
• Experience with artificial intelligence / machine learning, required
• Experience integrating large language models into IT systems, preferred
• Experience with databases/SQL, preferred
• Experience troubleshooting application issues using logs, monitoring tools, and debugging techniques, preferred
• Experience with Microsoft azure, preferred

License/Certifications:

• Microsoft developer certifications, preferred
• AI or machine learning certifications (Microsoft AI-900, AI-102) certifications, preferred

Software:

• Experience with the following products, preferred:
  • Microsoft Visual Studio / VS Code
  • Microsoft Azure DevOps or Github
  • Microsoft SQL Server and/or Azure SQL
  • Microsoft Entity Framework

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-tasking while working independently or within a group environment