Senior TOC Expert (m/f/d) for Vantage Towers

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As Senior TOC Expert, you will lead the service management function within the TOC, ensuring high-quality monitoring, incident response, troubleshooting, governance, and customer operations across our tower infrastructure. You will play a key role in defining operational strategies, improving service performance, and managing escalations across multiple regions.

 

• You oversee tower site monitoring, incident detection, and response, ensuring performance, security, and compliance.
• You troubleshoot and resolve issues, coordinating with vendors, suppliers, and internal teams.
• You manage escalations, resolving complex cases with stakeholders and external partners.
• You design and implement the TOC Operating Model, governance structures, and performance frameworks.
• You generate and analyze operational and service reports, track KPI/SLA/OLA adherence, and drive continuous improvement.
• You onboard and support customers, manage service reviews, handle inquiries, and enhance the overall customer experience.

Who you are

• 10+ years of experience in Service Management, NOC/TOC Operations, or Infrastructure Monitoring

• Proven expertise in incident management, troubleshooting, governance, and escalation handling

• Strong skills in customer success management, stakeholder collaboration, and leadership

• Solid analytical and reporting abilities with KPI/SLA tracking experience

• Fluency in English, Spanish, and Portuguese (C1 CEFR)

• University degree in Telecommunications Engineering, Civil Engineering, or similar (preferred)

What's in it for you

• A diverse, multicultural setup based on our values – Accountability, Respect, Teamwork, and Trust  – and the unique opportunity to shape the organisation 
• An attractive salary package
• Meal Allowance: Delivered on Pluxee card - €10.20/day
• Pension Plan
• Full Health Insurance: For employees and co-payment for family members
• Life Insurance
• 7 extra vacation days: 4 flexible, plus 3 fixed — 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
• Parking Slot

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.