Contact Center Sales Associate Manager Merchant Services Central Sales

Why Wells Fargo:

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. 

About this role:

Wells Fargo is seeking a Contact Center Sales Associate Manager in Merchant Services Central Sales as part of Consumer Lending. This role will supervise our Centralized Product Specialist Team (CPST). Leading the team with strong coaching and development in a growing contact center sales environment.

Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

• Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
• Identify opportunities for process improvement and risk control development to meet sales and referral goals
• Coach and develop a positive and productive work environment
• Coordinate and build relationships with business partners and review tracking and monitoring reports
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
• Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
• Manage allocation of people and financial resources for Contact Center Sales
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Merchant services experience
• Knowledge and understanding of contact center environment (phone, email, online, digital) with emphasis on customer strategies.
• Demonstrated sales experience (either in person or over the phone).
• Leadership experience with ability to effectively manage and engage teams.
• Experience training and coaching customer-facing team members
• Knowledge and understanding of Salesforce or contact management systems.
• Reporting and analytics experience using various reporting tools.
• Knowledge and understanding of call routing and call reporting dynamics.
• Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning .
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

Job Expectations:

• This position is not eligible for Visa sponsorship
• Must be able to work on-site

Locations:

• 250 E. John Carpenter Freeway - Irving, Texas 75062

Required locations listed above. Relocation assistance is not available for this position.

Posting End Date: 

20 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of