Welcome Desk Associate

Recruiting Opportunity Closes:  05.14.2026

Hourly Wage:  $16.53

Hours Per Week:  29

Status:  Non-Exempt / Part Time

Number of Positions:  1

Department:  Guest Services

Position Title:  Welcome Desk Associate

 

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application.

To apply online go to:  Welcome Desk Associate , or https://tinyurl.com/2wtxyfjs

To apply in person go to 1865 Bill Frey Dr., Salem, OR 97305.  Complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Austin Alters at austin.alters@usw.salvationarmy.org or call 503-798-4789. Mr. Alters is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Scope of Position:

The Welcome Desk Associate is responsible for providing exceptional customer service experiences to guests and members. Responsibilities include selling and/or verifying memberships through POS system, providing information about the Salem Kroc Center, answering questions about programs and camps, and providing information for other related inquiries.

Knowledge, Skills, and Abilities Required:

Professional: The ability to work in a distinctively Christian environment. The ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The ability to work with people of diverse backgrounds and circumstances. Demonstrate the ability to relate positively and energetically with staff, clients, members, and customers. Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff. 

Skills & Abilities: Must have command of the English language and possess excellent verbal and written communication skills. Must be able to work independently and with minimal supervision. Must have the ability to work in a fast-paced and team-oriented environment while maintaining poise under pressure. Demonstrate the ability to empathize and communicate with low-income and vulnerable people. Possess excellent telephone skills and have proficient typing abilities.

Essential Duties and Responsibilities:

• Handle merchandise and concession sales.
• Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members.
• Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
• Maintain progressive knowledge of all programs, facilities, and special events.
• Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
• Be r