Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at Washington University School of Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

Assist supervisor with the daily routine of custodial personnel and scheduling or coverage problems. Serve as working lead to ensure that all custodial duties are performed in a high-quality manner. May be required to supervise the daily routine of team members and assist the supervisor in scheduling or coverage problems. Maintain safe and healthy work areas for staff, visitors, and customers.

Job Description

Primary Duties & Responsibilities:

• Responds to customer dispatch service requests and field out to day crew personnel.
• Canvasses all areas daily, doing spot checks for thoroughness and quality of cleanliness.
• Instructs personnel to execute responsibilities properly and reports daily progress to the supervisor.
• Compiles monthly list of supplies needed and submits order to supervisor.
• Assists supervisor in contacting customers to discuss problems or concerns. Handles and resolves customer complaints. At times, prioritizing problems or issues with several different customers may be necessary. Conducts tours with customers and follows up with them to advise of progress, etc.
• Holds group/team meetings to discuss issues of concern and follows up with employees in the absence of a supervisor. Discusses all safety issues and provides proper PPE.
• Assists supervisor with on-the-job- training for new employees about every phase of their job, which includes chemical and equipment uses. Provides continuous training using on-the-job coaching methods for current employees. Also provides training on new products and equipment when necessary.
• Ensure that all keys, pagers, and radios are checked in and out according to procedures.
• Ensures that laundry is cleaned and distributed to all shift satellite offices.
• Manage moves and set-up for special events.

Working Conditions:

Job Location/Working Conditions

• Some office environments with frequent visits to areas being maintained.

Physical Effort

• Requires a great deal of walking throughout campus, which includes going outside from one building to another.

Equipment

• Protective equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Custodial/Janitorial Industry (5 Years)

Skills:

Chemicals Handling, Cleaning, Customer Service, Dilutions, Equipment Maintenance, Equipment Operations, Lifting Equipment, Organizational Commitment, Professional Integrity, Safety Procedu