Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Manager Sr within PNC’s C&IB organization, you will be based in Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

• Management experience of quality engineering for a broad set of diverse products/applications in a regulated industry
• Demonstratable examples of applying automated testing solutions to positively impact product quality.
• Technical experience with the use of UI and API test automation solutions
• Experience with performance/capacity test automation beneficial.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Oversees all QA activities and processes for a major or multiple software products or systems.
• Ensures that performance and quality products conform to established company, industry, and regulatory standards.
• Investigates problems and develops disposition and corrective actions for recurring discrepancies. Provides feedback and input for software development standards and practices.
• Leads implementation, control, and distribution of all Quality Assurance programs, practices, standards, methodologies, and metrics. Reviews results of major and final tests to determine if product specifications are met in line with requirements and standards.
• Oversees performance of managers and teams. Identifies and addresses staff training and development needs.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures